This topic is a chance to discuss more about Cisco Unified Communications Manager (CUCM) best configuration and troubleshooting practices. This session will provide you with a better understanding of media resources, voice protocols, IP phones, integrations with other voice systems like Unity Connection, UCCX, Recording Servers and Inform cast among others. Learn more about voice gateway integration like H323, SIP, MGCP or SCCP call routing issues.
In addition, experts will cover questions related to security features on CUCM, such as TLS, certificates and encryption.
Ask questions from Monday 1st to Friday 12th of October, 2018
Oscar Martinezhas been a Cisco TAC engineer for CUCM team for half-decade, currently he is a Team Lead of CUCM team at Mexico City Offices. He specialises on Gateways and CUCM and he has over 7 years of experience working with voice technologies. Before, he worked at Ericsson for 2 years managing IMS technology, which is the voice part of LTE technology. Oscar holds a Bachelor’s Degree in Electronic engineers in Instituto Tecnologico de Culiacan, in Mexico. He loves traveling and playing soccer is his greatest hobby.
Jay Robinsonhas been part of the Voice technology team at Cisco’s TAC for the last six years, he recently moved to Mexico to become a Team Lead for CUCM technology at this location. He has experience across different areas of CUCM, particularly on its configuration and troubleshooting. Before Cisco, he worked at Skyes in Costa Rica as Support Engineer for five years. Jay holds a degree in Business Management from the Concordia College, NY, USA. He holds a CCNA certification and is currently pursuing a CCIE in collaboration. On his spare time, he enjoys traveling and playing basketball.
Oscar and Jay might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, voice & video community.
Currently using CISCO express across three sites and I am based on one site I use CISCO supervisor to listen in on calls but can only listen in to calls received into my site. I really need to listen into calls into all sites. Any ideas???
Hello AllI would like to set up a CUCM/CUC/Presence home lab to understand things in deep such as registering SIP gateways, route patterns, etc. I have brought a couple of 2911's, 3850's and IP phones and I7 8th gen 16GB laptops for lab sakeCould someone ...
We've had a couple of instances where users accidentally dial something like "9118883540". The call isn't recognized as a 911 call by CUCM, so it just routes it to our SIP Provider (Centurylink). Centurylink treats it like a 911 call. CER doesn't get trig...
Hi, We are working on an integration with Cisco UCCX (126.96.36.19901-34).We need to get skill aggregated data in 15 minute intervals.The skill data that is needed per interval is: Call volume (handled + abandoned), Handled calls, Average...