This topic is a chance to discuss more about the best practices to migrate phones from old CUCM versions into new ones. In addition, the session covers the best practices to regenerate critical certificates that keep phones from registering back to the cluster. Expert will cover best troubleshooting tips as well.
Ask questions from Monday 22 of April to Friday 3rd of May, 2019
Luis Yanes is a Customer Support Engineer for the CUCM team in Richardson Texas. He has been collaborating on different groups in Cisco for 19 years. He started his career in Cisco as a lab support for the sales team, later on he moved to cisco’s TAC where he has supported different Voice products such as CUCM, Unity, UCCX and GW among others. Currently, Luis is a Tech Lead in the Solutions Support Team. Luis holds a CCIE in Collaboration #16540.
Levi Thomas Woodcock is a Technical Consulting Engineer for the TAC Call Manager Team in Richardson Texas. Before working for the Call Manager Team, he collaborated on the Backbone switching team for 7 years. Levi holds a Bachelors degree in Computer Science and a Degree in Accounting. He holds a CCNA and CCNP voice certifications.
Luis & Levi might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration community.
Hi, a user is intermittently receiving the message "You have been logged out of all of your hunt groups", but as far as they are aware they are not part of a hunt group. In CUCM 11.5.1, how do I track down which line groups a user is in? I know how t...
How do I enable the session keys to display on the right side of my 8800 series multi platform phone when calls come in? The picture on the Cisco website shows session keys illuminated but there is no option to enable them in the phones ...
HiI know that one number its going to call to a number in my CUCM and i need to send all the call that a going to recive from that number to an specific phone.can i make this in the CUCM? and how should i Do it? Thanks
Hello, I am new to the VOIP support world.I am looking for Cisco IOS Voice Troubleshooting commands/ steps for validating call delivery (Call is reaching the gateway, or why calls are not being delivered on the circuit). Basically, my team is to determine...
Hi Community, I'am having some problems when trying view live monitoring in Supervisor desktop wherein it prompts "User does not have sufficient permissions for the entity PERMISSION_READ_EXEC" (Please see attached file for reference),&nbs...