This topic is a chance to discuss more about the best practices to migrate phones from old CUCM versions into new ones. In addition, the session covers the best practices to regenerate critical certificates that keep phones from registering back to the cluster. Expert will cover best troubleshooting tips as well.
Ask questions from Monday 22 of April to Friday 3rd of May, 2019
Luis Yanes is a Customer Support Engineer for the CUCM team in Richardson Texas. He has been collaborating on different groups in Cisco for 19 years. He started his career in Cisco as a lab support for the sales team, later on he moved to cisco’s TAC where he has supported different Voice products such as CUCM, Unity, UCCX and GW among others. Currently, Luis is a Tech Lead in the Solutions Support Team. Luis holds a CCIE in Collaboration #16540.
Levi Thomas Woodcock is a Technical Consulting Engineer for the TAC Call Manager Team in Richardson Texas. Before working for the Call Manager Team, he collaborated on the Backbone switching team for 7 years. Levi holds a Bachelors degree in Computer Science and a Degree in Accounting. He holds a CCNA and CCNP voice certifications.
Luis & Levi might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration community.
Hello! I have still a customer with an CWMS installation. We want to upgrade to version 4.0(1).I found also the release notes for that version (updated on July the 5th 2019) and now I have two questions about the support for Jabber and ESXi.Jabber 12...
Hi Team, I am facing one issue in Skill group , I changed skill group name with existing skill group I'D , I am able see in ICM Script Node as well , In Finesse , queue statistics gadgets its not reflected the skill group name , which i changed...
Hello,for own in company usage and customer CUCM installations I need to register the Jabber to different Call Managers in parallel. Either the Jabber itself or different instances like Teams and Jabber can work in parallel in different accounts.Due to th...