This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new features introduced into Finesse UCCX to provide a 100% parity with the features of CAD. We can also discuss about the transition from CAD to Finesse – best practices, support for migration, limitations and things to look out for.
Ask your Questions from March 13 through March 27, 2015
Abhiram Kramadhati is a Technical Solutions Manager with the Contact Centre business unit. He has been working with Cisco Contact Centre since he joined Cisco. During four years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
Hello All,UCCX: 10.6(1)We want to enable Wrap-Up codes for Agents so they start getting prompted when a call ends to select a wrap-up code.Currently, we don't have any wrap-up codes configured so Agents are not prompted to select one at this time.If I sta...
I have cisco call manger 12.5 and cisco ISR 4451 with CUBE-Version : 11.5.2, I have sip trunk to my CUBE, when my client makes an Outbound call to CUBE every things is fine but when other call party disconnect the call, my client side call does...
hello, I have some 8865 Cisco phones and I need to hide the contacts list of the users that are present on CUCM because who has a 8865 must see only an Imagicle's contact list. How can I do this? Thank you Giulia
HI Everyone, Scenario.I have an IVR with a simple menu.Press 1 for Tech support.When calling from my IP phone within the network, i press 1 the tone is not recognized and the script does not proceed further.It works perfectly when i try to call from ...