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Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

Lisa Latour
Frequent Contributor

This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new features introduced into Finesse UCCX to provide a 100% parity with the features of CAD. We can also discuss about the transition from CAD to Finesse – best practices, support for migration, limitations and things to look out for.

Ask your Questions from March 13 through March 27, 2015

Abhiram Kramadhati is a Technical Solutions Manager with the Contact Centre business unit. He has been working with Cisco Contact Centre since he joined Cisco. During four years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).

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