I'm one of the platform product managers in Cisco's UC Technology Group. I cover hardware platforms, OSes and virtualization strategy for Business Edition 6000/7000, UConUCS and 3rd-party options. I also cover Cisco Prime Collaboration Deployment for those of you thinking about or performing migrations.
Our team will be checking in periodically to answer any questions you may have on BE6000. Just click the "Start a Discussion" link and one of us will respond.
I'm based in Orlando, FL and will be taking questions during EST hours. My team-mates in UK and California will also be hopping on during their days. Looking forward to hearing from everyone!
Have UCCX 10.6 loaded and finesse works fine on IE 11 and microsoft edge and works with Firefox but when using chrome when you click on team data or que data nothing loads stays stuck on loading report. Is this a version issue with chrome.
Hello,I am using CCME 8.6 on a cisco 2921 router and I have configure everything correct supposedly, but when I type in the url and sign in, I can see the page, but no sub menus and I cannot click on anything. I have attached what the screens look li...
Need to update a 7925G to firmware version 1.4(3) so I can use with Callmanger 11.5. Callmanager has version 22.214.171.124, but the phone has CP7925G-MFG-F.2.LOADS. The 126.96.36.199 release notes has:Upgrade from Releases Prior to 1.4(3)If your Cisco Uni...
Hello, On weekends we have our helpdesk team with only 1 person on duty. During the week we have multiple people on the call cue. We ran into an issue a few weeks ago where that one agent was on a call, another call came into the cue and was wai...