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Walkthrough Wednesdays

Ask the Expert: Voice Quality Issues You Might be Facing

Frequent Contributor

This is an opportunity to learn and ask questions about voice quality issues that you might be facing your environment and troubleshooting with the tools and techniques available within the platform with Cisco expert Malick Irfan Alvi.

Ask questions from Monday, May 25th, 2015 to Friday, June 05, 2015

Poor audio/video quality is a very common problem seen with PSTN calls as well as IP phone to IP phone. Poor audio quality causes a huge impact to the user/customer experience. Poor audio quality can be classified in primarily in two categories – 1) Over the TDM PSTN  2) Over the IP. In this session, we will look into how to effectively troubleshoot both using built-in tools and 3rd party tool available.

Cisco expert Malick Irfan Alvi will cover and answer all of your questions about troubleshooting voice quality issues.

Malick Irfan Alvi, CCIE Collaboration #45777 is a Customer Support Engineer for the MultiService team in Richardson TX. Malick has over 12 years of technology and service industry's experience with MS in Electrical Engineering from Wichita State University, Kansas. He also holds bachelor of engineering degree in Computer & Information Systems from NED University of Engineering & Technology Karachi, Pakistan along with other Associate and Network Level Certifications. He has in-depth knowledge and understanding of IP networks, “traditional” voice & IP voice communications systems applications and protocols. 

Malick specializes in Unified Communication Technologies including Cisco Unified Border Element (CUBE) & Session Border Controller (SBC), Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unified SIP proxy (CUSP), Voice Gateways, Faxing over IP, VXML Gateways and Media Quality Issues.

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