AI is going to change many tasks and, as a result, many jobs. In this
podcast on artificialintelligence in the workplace, we explore how jobs
may change--and what companies can do to keep workers ahead of the
shift: Check out the podcast: http://bit.ly/33...
Enable high performance teams and elevate customer experiences with
artificial intelligence. Executive and Technical Blogs Learn about the
innovative Webex Meetings features unveiled at Cisco Live like People
Insights, facial recognition, action item tran...
Want roadmaps? Are you headed to Cisco Live? You're in luck! As a member
of the Collaboration Customer Connection program (CCP) you have access
to roadmap sessions exclusively at Cisco Live. Not an Collaboration CCP
member? No worries! Simply register for...
There are two types of Cisco Finesse Chat GadgetsChat gadget for
external chatsChat gadget for internal chatsChat Gadget for external
chatThis type of gadget allows a contact center/enterprise to enable
chat in their website so that customers visiting the...
Hi everyone, Would you like to try out the redesigned desktop and the
new features of Finesse 12.0 before it comes out? Or would you like to
start developing your custom applications using the new APIs before the
release so that your application is ready ...
Hi Experts, You can change the password of UCCX admin from CUCM(User
management > End Users) userId will be the same which you use to log
into UCCX admin page. And to change the OS password, use the below
command on UCCX CLI: set password user admin Pleas...
b+s brings Lightning to the forefront of the Salesforce Experience this
summer by adding the ability to route and report on Salesforce
Omni-Channel interactions. b+s continues a product strategy of providing
access to the full suite of native Salesforce f...
An interview with Xaver Bandi, Salesforce Developer at b+s The community
working on and with Salesforce is as dynamic as the software platform
itself. We decided to find out more about some of the folks in different
roles in this collaborative ecosystem, ...
There's a new survey available where we’re looking for customers who
meet one of the two criteria below to participate.Part of an
organization of fewer than 1000 employees or Are part of an organization
without a preferred partner or use a different partn...
We have struggled with an issue for more than a year related to HA over
WAN. Even a brief network outage (1-2 seconds) between data centers
would cause the master role to switch from the publisher to the
subscriber. Mastership changed any time the nodes w...
CCBU has recently updated the software maintenance strategy for our
enterprise products. You can find the document at this
Well I am new here and not a high level professional if anything wrong
please correct me this blog is all about my own experience and
challenges faces after migration from Cisco Agent Desktop 8.5 to Cisco
Finesse Agent Desktop 11.5. Recommendation: I stro...
Unless you've been living under a rock, you've heard of the WannaCry
ransomware attack that has impacted servers around the world in the last
few days. Hopefully you and your customers haven't been victims of this
attack. WannaCry is a ransomware program ...
Finesse Toaster Notification is another coolest feature provided by
Finesse. Finesse Toaster notification is used by Call Control and Chat
gadget to alert/prompt the agent to bring into notice that there is an
incoming call/chat. Toaster is displayed on t...
Hi, we recenlty integrated our AD to call manager, however a we left he Phone number attribute to telephone. this has messed our corporate directory. we need to change the phone number attribute to IPphone now and perform a sync, we are un...
Hello All - We have a CTI Route Point (1111) pointed towards UC and there we created a Call handler. When the caller opts for any option, that will transfer the call to number 2222 which we created as Hunt Pilot number in CUCM. When the agents ...
Hi If there are offices in India with Cisco Telepresence codecs registered to the US UCM Cluster and planning to use them to dial into Cisco WebEx Conferences , which pass over the network to Expressways in US and then into Cisco Cloud. Do these comply wi...
Hello all, I am facing a weird issue where my Cisco Unity is not turning the MWI on for any user that has received a new voicemail. I am not talkting about the MWI on the phone but the value itself on the Cisco Unity platform. I have alreadIP Telepho...