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Enables partners to develop applications that improve the security, visibility and control of the voice network; BT to deliver first service based on the technology SAN JOSE, Calif. – May 8, 2012 – As IT managers look for ways to thwart voice fraud and ot... Read More
  • Unified Communications Applications
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Situation 1 : If a few ports register and rest do not. ++ Go to Tsp Settings and configure automated voice lines to 255 Situation 2 : If the Cti ports are registered and the Cti rp is not. ++ Restart the CTI manager service on all the related nodes.++ Ens... Read More
  • Unified Communications Applications
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OverviewSip normalization is a method used to modify sip messages sent from the call manager out the sip trunk. Before call manager 8.5 if we had to modify the sip messages the same had to be done by using a CUBE and appliying sip profiles on dial peers.I... Read More
  • Unified Communications Applications
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We are getting a number of cases where previously working Exchange email distribution lists stop functioning after migrating from a Unity environment with Unified Messaging to a Unity Connection 8.x environment with Single Inbox (Unified Messaging).Why th... Read More
  • Unified Communications Applications
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This is an announcement for an upcoming product End-of-Sale for the Cisco Unity Servers MCS-7835-I3-ECS1 and MCS-7845-I3-ECS1.For more details, refer to the EOL announcement (EOL8181) on : http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_eol_not... Read More
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The Cisco Unity Connection team is pleased to announce the availability of a special prompt set for the Canadian customers. The prompt set will play both the English and French prompts for the most common external facing prompts. It is not a complete prom... Read More
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The Unity Connection 8.6(2) ES 12 locale for Japanese language is now available for download on the Cisco.com.You can find the COP file here –http://www.cisco.com/cisco/software/release.html?mdfid=282421576&softwareid=282074314&release=8.6%282%29ES12&rell... Read More
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I am pleased to announce an increase in the number of VPIM locations that can be supported by the Unity Connection 8.5(1), or higher, software versions. The increase will help facilitate larger scale deplyments with the Unity Connection software.The new l... Read More
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The Cisco Unified Communications Business Unit (UCBU) is pleased to announce the availability of locales for the Cisco Unity Connection 8.6(2) software on Cisco.com . The locales can be downloaded here – http://www.cisco.com/cisco/software/release.html?md... Read More
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This article speaks on the Deployment / Configuration and Troubleshooting of MeetingPlace 8.0 – Webex Type II Integration . It covers some of the most common issues that customers face while setting up such an integration. DeploymentsType I – “schedule an... Read More
  • Unified Communications Applications
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With the release of Unity Connection 8.6 , there have been some significant changes to the upgrade process. In fact, the new upgrade process is known by its own unique name - Refresh Upgrade ( the previous upgrade process is referred to as L2 Upgrade). If... Read More
  • Unified Communications Applications
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We are getting a number of TAC cases where customers are setting up single inbox feature (unified messaging) with where they try to reply to or forward a voicemail via Outlook e-mail and receive an NDR message in return. First let me try to explain why th... Read More
  • Unified Communications Applications
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Those of you installing/configuring CUC 8.5.1 visual voicemail for complex systems such as High Availability, please read this: Problem: Currently, none of the critical complex configuration documentation from the 7.x train visual voicemail document was p... Read More
  • Unified Communications Applications
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Many customers and partners are running on Apple's Macintosh OS X (Mac) these days. Unfortunately, when product license files are downloaded using Microsoft's Entourage or Outlook for Mac email clients, those products change the Line Breaks of the license... Read More
  • Unified Communications Applications
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The purpose of this blog post is to give our Unity Connection customers the ability to increase the efficiency in which their cases are handled by empowering them with the information TAC finds the most useful at the start of any investigation regarding t... Read More
  • Unified Communications Applications
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