Enables partners to develop applications that improve the security,
visibility and control of the voice network; BT to deliver first service
based on the technology SAN JOSE, Calif. – May 8, 2012 – As IT managers
look for ways to thwart voice fraud and ot...
Situation 1 : If a few ports register and rest do not. ++ Go to Tsp
Settings and configure automated voice lines to 255 Situation 2 : If the
Cti ports are registered and the Cti rp is not. ++ Restart the CTI
manager service on all the related nodes.++ Ens...
OverviewSip normalization is a method used to modify sip messages sent
from the call manager out the sip trunk. Before call manager 8.5 if we
had to modify the sip messages the same had to be done by using a CUBE
and appliying sip profiles on dial peers.I...
We are getting a number of cases where previously working Exchange email
distribution lists stop functioning after migrating from a Unity
environment with Unified Messaging to a Unity Connection 8.x environment
with Single Inbox (Unified Messaging).Why th...
This is an announcement for an upcoming product End-of-Sale for the
Cisco Unity Servers MCS-7835-I3-ECS1 and MCS-7845-I3-ECS1.For more
details, refer to the EOL announcement (EOL8181) on :
The Cisco Unity Connection team is pleased to announce the availability
of a special prompt set for the Canadian customers. The prompt set will
play both the English and French prompts for the most common external
facing prompts. It is not a complete prom...
The Unity Connection 8.6(2) ES 12 locale for Japanese language is now
available for download on the Cisco.com.You can find the COP file here
I am pleased to announce an increase in the number of VPIM locations
that can be supported by the Unity Connection 8.5(1), or higher,
software versions. The increase will help facilitate larger scale
deplyments with the Unity Connection software.The new l...
The Cisco Unified Communications Business Unit (UCBU) is pleased to
announce the availability of locales for the Cisco Unity Connection
8.6(2) software on Cisco.com . The locales can be downloaded here –
This article speaks on the Deployment / Configuration and
Troubleshooting of MeetingPlace 8.0 – Webex Type II Integration . It
covers some of the most common issues that customers face while setting
up such an integration. DeploymentsType I – “schedule an...
With the release of Unity Connection 8.6 , there have been some
significant changes to the upgrade process. In fact, the new upgrade
process is known by its own unique name - Refresh Upgrade ( the previous
upgrade process is referred to as L2 Upgrade). If...
We are getting a number of TAC cases where customers are setting up
single inbox feature (unified messaging) with where they try to reply to
or forward a voicemail via Outlook e-mail and receive an NDR message in
return. First let me try to explain why th...
Those of you installing/configuring CUC 8.5.1 visual voicemail for
complex systems such as High Availability, please read this: Problem:
Currently, none of the critical complex configuration documentation from
the 7.x train visual voicemail document was p...
Many customers and partners are running on Apple's Macintosh OS X (Mac)
these days. Unfortunately, when product license files are downloaded
using Microsoft's Entourage or Outlook for Mac email clients, those
products change the Line Breaks of the license...
The purpose of this blog post is to give our Unity Connection customers
the ability to increase the efficiency in which their cases are handled
by empowering them with the information TAC finds the most useful at the
start of any investigation regarding t...
hello, we have a cisco UCCX server installed and working properly.Then out manager ask we must get a report about only work hours and another report about non-working hours but these report is not beeing in uccx reports. And I want to know where...
ello Experts , I am trying to use the record voice element feature in CVP as part of a project . The objective is to collect the audio captures from customer. Preferred approach is to detect the silence from customer end instead of customer manually ...
I have CUCM 11.5, Expressway 12.5.6, Room kit mini with latest software, CMS 2.4I have registered room kit mini as MRA via Expressways, I am unable to do adhoc conference on them, when I select Add button to do a conference & call the second party, I ...
DX80 Ce9.7.1CM version 11.5.1TMS 15.4.0 DX80 is registered on the CM and can make VTC call in and out. Problem: NTP status TMS error when adding it. Wrong Provisioning Mode How do I clear the wrong provisioning mode err...
Hello ,We configure new unified messaging on office 365it is not working we got errors:Searching the network , Failed to locate a Domain Controller via DNS.Searching the network , Failed connected to Exchange CAS server.my version of CUC 11.5 any ide...