Cisco announced major enhancements today to Webex Contact Center. Learn
more about the highlights including better support for the needs of
large contact centers worldwide improvements in the agent and customer
experience simplification of Webex platform ...
AI is going to change many tasks and, as a result, many jobs. In this
podcast on artificialintelligence in the workplace, we explore how jobs
may change--and what companies can do to keep workers ahead of the
shift: Check out the podcast: http://bit.ly/33...
Enable high performance teams and elevate customer experiences with
artificial intelligence. Executive and Technical Blogs Learn about the
innovative Webex Meetings features unveiled at Cisco Live like People
Insights, facial recognition, action item tran...
Want roadmaps? Are you headed to Cisco Live? You're in luck! As a member
of the Collaboration Customer Connection program (CCP) you have access
to roadmap sessions exclusively at Cisco Live. Not an Collaboration CCP
member? No worries! Simply register for...
There are two types of Cisco Finesse Chat GadgetsChat gadget for
external chatsChat gadget for internal chatsChat Gadget for external
chatThis type of gadget allows a contact center/enterprise to enable
chat in their website so that customers visiting the...
Hi everyone, Would you like to try out the redesigned desktop and the
new features of Finesse 12.0 before it comes out? Or would you like to
start developing your custom applications using the new APIs before the
release so that your application is ready ...
Hi Experts, You can change the password of UCCX admin from CUCM(User
management > End Users) userId will be the same which you use to log
into UCCX admin page. And to change the OS password, use the below
command on UCCX CLI: set password user admin Pleas...
b+s brings Lightning to the forefront of the Salesforce Experience this
summer by adding the ability to route and report on Salesforce
Omni-Channel interactions. b+s continues a product strategy of providing
access to the full suite of native Salesforce f...
An interview with Xaver Bandi, Salesforce Developer at b+s The community
working on and with Salesforce is as dynamic as the software platform
itself. We decided to find out more about some of the folks in different
roles in this collaborative ecosystem, ...
There's a new survey available where we’re looking for customers who
meet one of the two criteria below to participate.Part of an
organization of fewer than 1000 employees or Are part of an organization
without a preferred partner or use a different partn...
We have struggled with an issue for more than a year related to HA over
WAN. Even a brief network outage (1-2 seconds) between data centers
would cause the master role to switch from the publisher to the
subscriber. Mastership changed any time the nodes w...
CCBU has recently updated the software maintenance strategy for our
enterprise products. You can find the document at this
Well I am new here and not a high level professional if anything wrong
please correct me this blog is all about my own experience and
challenges faces after migration from Cisco Agent Desktop 8.5 to Cisco
Finesse Agent Desktop 11.5. Recommendation: I stro...
Unless you've been living under a rock, you've heard of the WannaCry
ransomware attack that has impacted servers around the world in the last
few days. Hopefully you and your customers haven't been victims of this
attack. WannaCry is a ransomware program ...
I can not import new SSL in our webex meetingadmin site, I have import many time but it still the old ssl, which one is coming out of date soon.But when I try to export SSL form SWMS system, it is an new SSL that I have import success.I try restart server...
Hello,I need somebody to help me how to create two reports in cuic 11.6 in the following fields Report 1RouterCallKeyDay (int ,not null)RouterCallKey (int , not null)CallTime (datetime)CLID (varchar (32) , null)QueueTime (int , null...
hi all i have problems with incoming calls from other ip phones to 8851 cisco ip phone with Newrock OM series ip pbx as the main pbx server!!outgoing calls from my 8851 ip phone are ok!!i tried reinstalling firmware but that wasn't helpful!i'm curren...
Hello, I am a final user who´s traying to find out some source of knowledge for some issues I am facing with my new Cisco 8845 3PCC connected to an Issabel PBX/Asterisk. I am coming from a “yeahlink” user experience, so It´s been quite a change in ab...
Hello, I have about 15 remote sites and 2 data centers. The data-centers both have CUBES that connect to the PSTN via provider SIP trunks. Each remote site also has an SRST. I have always assigned MTP via the MRG list for each site ...