Enable high performance teams and elevate customer experiences with
artificial intelligence. Executive and Technical Blogs Learn about the
innovative Webex Meetings features unveiled at Cisco Live like People
Insights, facial recognition, action item tran...
Want roadmaps? Are you headed to Cisco Live? You're in luck! As a member
of the Collaboration Customer Connection program (CCP) you have access
to roadmap sessions exclusively at Cisco Live. Not an Collaboration CCP
member? No worries! Simply register for...
There are two types of Cisco Finesse Chat GadgetsChat gadget for
external chatsChat gadget for internal chatsChat Gadget for external
chatThis type of gadget allows a contact center/enterprise to enable
chat in their website so that customers visiting the...
Hi everyone, Would you like to try out the redesigned desktop and the
new features of Finesse 12.0 before it comes out? Or would you like to
start developing your custom applications using the new APIs before the
release so that your application is ready ...
Hi Experts, You can change the password of UCCX admin from CUCM(User
management > End Users) userId will be the same which you use to log
into UCCX admin page. And to change the OS password, use the below
command on UCCX CLI: set password user admin Pleas...
b+s brings Lightning to the forefront of the Salesforce Experience this
summer by adding the ability to route and report on Salesforce
Omni-Channel interactions. b+s continues a product strategy of providing
access to the full suite of native Salesforce f...
An interview with Xaver Bandi, Salesforce Developer at b+s The community
working on and with Salesforce is as dynamic as the software platform
itself. We decided to find out more about some of the folks in different
roles in this collaborative ecosystem, ...
There's a new survey available where we’re looking for customers who
meet one of the two criteria below to participate.Part of an
organization of fewer than 1000 employees or Are part of an organization
without a preferred partner or use a different partn...
We have struggled with an issue for more than a year related to HA over
WAN. Even a brief network outage (1-2 seconds) between data centers
would cause the master role to switch from the publisher to the
subscriber. Mastership changed any time the nodes w...
CCBU has recently updated the software maintenance strategy for our
enterprise products. You can find the document at this
Well I am new here and not a high level professional if anything wrong
please correct me this blog is all about my own experience and
challenges faces after migration from Cisco Agent Desktop 8.5 to Cisco
Finesse Agent Desktop 11.5. Recommendation: I stro...
Unless you've been living under a rock, you've heard of the WannaCry
ransomware attack that has impacted servers around the world in the last
few days. Hopefully you and your customers haven't been victims of this
attack. WannaCry is a ransomware program ...
Finesse Toaster Notification is another coolest feature provided by
Finesse. Finesse Toaster notification is used by Call Control and Chat
gadget to alert/prompt the agent to bring into notice that there is an
incoming call/chat. Toaster is displayed on t...
Problem Description When CUIC Agent Report is run, the agent report
fails with the error that contains the following line: Overflow occurred
on a datetime or interval operation Complete Error will be similar to as
Hello, I have a need to advertise one calling number when dialing outside the building/customers and the billing telephone number when dialing 911. My question is, is it possible to have an External Phone Number Mask on your director...
Download Stella EDB recovery software this software help for convert corrupt and damage edb file into PST formats.This Software recover email items without any data loss .more information visi Herehttps://www.stelladatarecovery.com/exchange-server-recover...
Someone has forwarded their phone to a non display analog phone. Other than asking the caller what number they dialed, how can i determine the extension number of the phone that is forwarded to the analog phone?
hey team Does anybody know if there is a possibility to push an AppConfig with the Cisco Webex meetings mobile app for IOS so users are not beeing prompted to type in their email? Cheers & Thanks for your answers already
Currently trying to integrate a newly installed CMS, (TMS) and Expressways C and E into the existing environment where Jabber, Lync and S4B clients exist. A migration to 0365 is currently underway therefore a hybrid O365 deployment.CUCM and LYNC exis...