Collaboration, Voice and Video Blogs

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Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting, in Standard/Closed/Holiday Gr... Read More

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This document describes the implementation of Clustering for Cisco Expressway Series Edge and Core from scratch.

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When an Ad hoc conference is triggered by an endpoint to escalate a point-to-point call into a three-way call. HQ-CUCM sends an API request via HTTPS to the Cisco Meeting Server to set up a conference. You can see from the event log of CMS that API user “... Read More

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You want in some scenarios different URIs or call-IDs and different access code are used by guest and host participants to join a meeting, and different rights or privileges, for example add or remove participants, mute audio or video, or when there are o... Read More

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Opus is an adaptive codec that provides better audio call quality than G.711/G.729 voice codecs and in a low bandwidth environment. The codec has a very low algorithm delay and is it is highly scalable in terms of audio bandwidth, bitrate, and complexity.... Read More

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Background: When deploying a multisite with centralized call processing across multiple countries, the digit manipulation can be complex, in this scenario US Site as HQ, GE Site in Germany and AU Site in Australia use different dial plan. We need to unifi... Read More

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Version 3.3 introduces the ability to schedule meetings and see upcoming meetings in web app. Web app users can schedule meetings, modify the scheduled meetings, and notify participants via email. Scheduler is a new component that enables scheduling meeti... Read More

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Translation Profile is used on Voice Gateway to perform Digit Manipulation on the Calling and Called Parties. The Translation Pattern is doing the same digit manipulation. The translation profile can be applied BEFORE the incoming dial peer is matched (if... Read More

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Dial Plan Call Routing Demystified Version 1.0: Cisco Collaboration Technologies Unified Communication Conferencing and Edge Kindle Edition Dial plan and Call Routing are the most important complex components for any Cisco Unified Communications system an... Read More

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CAC Call Admission Control QoS used for temporarilly congestionCAC stops the links to be congestedCAC is a supplement for LLQ Low Latency Queuing Pre CUCM 9.0Designed for Centralized deploymentsNo Topology awarness (anything dynamic in the network) Enhanc... Read More

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To better understand how the call is processed at the CMS level, let’s take the following scenario: User jsmith@lab.local is registered using Cisco Jabber to HQ-CUCM. Active Directory is integrated to CMS Cisco Meeting Server and the user jsmith@lab.local... Read More

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Does anyone has an example of FAX Machine on CME for sending and receiving fax?

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Translation pattern is a powerful tool to perform digit manipulation in CUCM for calling party or called party. Translation pattern is similar to route pattern, however with a route pattern, when the dialed digits match the route pattern, CUCM routes the ... Read More

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A call coming from an external PSTN is classified as an OffNet. A call that is placed internally (from one phone to another, or between two CUCMs clusters, where the call is routed over the WAN) is classified as an OnNet. When you are using AAR in OnNet o... Read More

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When integrating Cisco Unity Connection and Cisco Unified Communication Manager to provide the voicemail solution for users, Message Waiting Indicator (MWI). So whenever someone deposits a voicemail to the user, red light on the IP Phone’s handset will be... Read More

Latest Contents

Any news/roadmap for Webex Rest API?

Created by thomasguz on 09-18-2021 09:53 AM

Hello there, I was lurking the Webex API and noticed that Events (classic) has very poor functionalities via API... but now we have Events NEW! So my hope is that Events New will have more stuff available... has anyone any news on this? Is there a site in... view more

Cisco VG450 SIP Gateway and SCCP Gateway registrations on sa...

Created by SteveFreeberg4254 on 09-18-2021 09:23 AM

Hello, I am trying to register a new VG450 to CUCM as a SIP Gateway. This is working as expected, but I also need to be able to register the same VG450 as SCCP and MGCP. MGCP is fine, since it uses hostname.domain, SCCP is NOT working as it uses... view more

How to get Agent details after call Place step from Script(C...

Created by jaheshkhan on 09-18-2021 07:46 AM

How to get Agent details who handled the call after "call Place step" from Script (callback script)? Im struggling to get agent details who handled the call after having a call place step in call back script. It shows NULL value.. &nb... view more

UCCX 11.6 SSO with Azure as IDP

Created by ravi.kumar1 on 09-18-2021 12:13 AM

i've been testing UCCX 11.6 SSO with Azure as IDP, there is no real document available which gives the steps to perform on Azure side, i found a document for CuCM, which worked with CuCM at the first attempt, i thought to replicate it for UCCX , taking be... view more

Cisco Live Data no data display

Created by bo liu on 09-17-2021 08:52 PM

We are deploying a UCCE 12.6 system Now the LiveData component is properly connected with the CUIC component. I see that the data source of LiveData is normal on the CUIC component. But when I imported the liveData report, I found no data displa... view more