Collaboration, Voice and Video Blogs

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Shortcut ActionCtrl+W Close Meeting CenterCtrl+T Transfer filesCtrl+Z Undo last actionCtrl+Y Redo last undone actionCtrl+Alt+F Display Font Formatting dialog boxCtrl+Alt+O Share presentation or documentCtrl+Alt+A Share applicationCtrl+Alt+D Share DesktopC... Read More

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Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting, in Standard/Closed/Holiday Gr... Read More

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This document describes the implementation of Clustering for Cisco Expressway Series Edge and Core from scratch.

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When an Ad hoc conference is triggered by an endpoint to escalate a point-to-point call into a three-way call. HQ-CUCM sends an API request via HTTPS to the Cisco Meeting Server to set up a conference. You can see from the event log of CMS that API user “... Read More

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You want in some scenarios different URIs or call-IDs and different access code are used by guest and host participants to join a meeting, and different rights or privileges, for example add or remove participants, mute audio or video, or when there are o... Read More

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Opus is an adaptive codec that provides better audio call quality than G.711/G.729 voice codecs and in a low bandwidth environment. The codec has a very low algorithm delay and is it is highly scalable in terms of audio bandwidth, bitrate, and complexity.... Read More

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Background: When deploying a multisite with centralized call processing across multiple countries, the digit manipulation can be complex, in this scenario US Site as HQ, GE Site in Germany and AU Site in Australia use different dial plan. We need to unifi... Read More

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Version 3.3 introduces the ability to schedule meetings and see upcoming meetings in web app. Web app users can schedule meetings, modify the scheduled meetings, and notify participants via email. Scheduler is a new component that enables scheduling meeti... Read More

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Translation Profile is used on Voice Gateway to perform Digit Manipulation on the Calling and Called Parties. The Translation Pattern is doing the same digit manipulation. The translation profile can be applied BEFORE the incoming dial peer is matched (if... Read More

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Dial Plan Call Routing Demystified Version 1.0: Cisco Collaboration Technologies Unified Communication Conferencing and Edge Kindle Edition Dial plan and Call Routing are the most important complex components for any Cisco Unified Communications system an... Read More

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CAC Call Admission Control QoS used for temporarilly congestionCAC stops the links to be congestedCAC is a supplement for LLQ Low Latency Queuing Pre CUCM 9.0Designed for Centralized deploymentsNo Topology awarness (anything dynamic in the network) Enhanc... Read More

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To better understand how the call is processed at the CMS level, let’s take the following scenario: User jsmith@lab.local is registered using Cisco Jabber to HQ-CUCM. Active Directory is integrated to CMS Cisco Meeting Server and the user jsmith@lab.local... Read More

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Does anyone has an example of FAX Machine on CME for sending and receiving fax?

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Translation pattern is a powerful tool to perform digit manipulation in CUCM for calling party or called party. Translation pattern is similar to route pattern, however with a route pattern, when the dialed digits match the route pattern, CUCM routes the ... Read More

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A call coming from an external PSTN is classified as an OffNet. A call that is placed internally (from one phone to another, or between two CUCMs clusters, where the call is routed over the WAN) is classified as an OnNet. When you are using AAR in OnNet o... Read More

Latest Contents

Using the same Holiday Calendar across other calendars

Created by johnmannarino1 on 09-20-2021 08:08 AM

I like the new Calendar option in uccx 12.5, but I am looking for the best way for all the departments to use the same Holidays.I have 20 or different calendars with different time of day, weekends, but they all use the same Holiday schedule. If i want to... view more

India Logical Partitioning with ICT

Created by Chris Deren on 09-20-2021 06:58 AM

I am adding a new cluster in India and extending it to a US based cluster via SIP ICT. According to https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214291-implement-geolocation-across... view more

End Call API

Created by Roys1994 on 09-20-2021 06:48 AM

Hello Experts , In ENDCall API Method-- From IVR End , once call is disconnected , How to i capture getHowCallEnded() method value in ICM script ? is it possible? we have EndCallAPI , in that class we are using the above method and getting ... view more

Prevent Cisco Telepresence from Timing Out when not in a cal...

Created by Goloane on 09-20-2021 06:24 AM

Occasionally, we use our conference rooms for meetings other than video teleconferences (like by showing a PowerPoint on our screens). However, the system just shuts down after a set point of time, and we have to keep waking the system to keep showing our... view more

Point to point Hybrid Cloud Calls

Created by robofficer on 09-20-2021 05:41 AM

Hi, I want to know if you have two cloud registered video endpoints on the same campus, when they make the call does the media stay on net or does it go out then back ( trombone affect) ? We are trying to understand how the media is handled in this t... view more