Collaboration, Voice and Video Blogs

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Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting, in Standard/Closed/Holiday Gr... Read More

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This document describes the implementation of Clustering for Cisco Expressway Series Edge and Core from scratch.

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When an Ad hoc conference is triggered by an endpoint to escalate a point-to-point call into a three-way call. HQ-CUCM sends an API request via HTTPS to the Cisco Meeting Server to set up a conference. You can see from the event log of CMS that API user “... Read More

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You want in some scenarios different URIs or call-IDs and different access code are used by guest and host participants to join a meeting, and different rights or privileges, for example add or remove participants, mute audio or video, or when there are o... Read More

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Opus is an adaptive codec that provides better audio call quality than G.711/G.729 voice codecs and in a low bandwidth environment. The codec has a very low algorithm delay and is it is highly scalable in terms of audio bandwidth, bitrate, and complexity.... Read More

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Background: When deploying a multisite with centralized call processing across multiple countries, the digit manipulation can be complex, in this scenario US Site as HQ, GE Site in Germany and AU Site in Australia use different dial plan. We need to unifi... Read More

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Version 3.3 introduces the ability to schedule meetings and see upcoming meetings in web app. Web app users can schedule meetings, modify the scheduled meetings, and notify participants via email. Scheduler is a new component that enables scheduling meeti... Read More

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Translation Profile is used on Voice Gateway to perform Digit Manipulation on the Calling and Called Parties. The Translation Pattern is doing the same digit manipulation. The translation profile can be applied BEFORE the incoming dial peer is matched (if... Read More

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Dial Plan Call Routing Demystified Version 1.0: Cisco Collaboration Technologies Unified Communication Conferencing and Edge Kindle Edition Dial plan and Call Routing are the most important complex components for any Cisco Unified Communications system an... Read More

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CAC Call Admission Control QoS used for temporarilly congestionCAC stops the links to be congestedCAC is a supplement for LLQ Low Latency Queuing Pre CUCM 9.0Designed for Centralized deploymentsNo Topology awarness (anything dynamic in the network) Enhanc... Read More

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To better understand how the call is processed at the CMS level, let’s take the following scenario: User jsmith@lab.local is registered using Cisco Jabber to HQ-CUCM. Active Directory is integrated to CMS Cisco Meeting Server and the user jsmith@lab.local... Read More

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Does anyone has an example of FAX Machine on CME for sending and receiving fax?

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Translation pattern is a powerful tool to perform digit manipulation in CUCM for calling party or called party. Translation pattern is similar to route pattern, however with a route pattern, when the dialed digits match the route pattern, CUCM routes the ... Read More

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A call coming from an external PSTN is classified as an OffNet. A call that is placed internally (from one phone to another, or between two CUCMs clusters, where the call is routed over the WAN) is classified as an OnNet. When you are using AAR in OnNet o... Read More

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When integrating Cisco Unity Connection and Cisco Unified Communication Manager to provide the voicemail solution for users, Message Waiting Indicator (MWI). So whenever someone deposits a voicemail to the user, red light on the IP Phone’s handset will be... Read More

Latest Contents

Getting CF_RESOUCE_OUT_OF_SERVICE after swapping users phone...

Created by mvburnett on 09-17-2021 01:47 PM

I recently migrated a user to a new phone after they complained of having glitching audio issues. After setting up the new phone the user gets CF_RESOUCE_OUT_OF_SERVICE error after they log into Finesse and attempt to set Ready. The current solution we ha... view more

Bulk update option for Directory Number descriptions?

Created by Will M on 09-17-2021 01:32 PM

Normally when we provision users, it's 1-3 as they they are onboarded, and as we configure the Mac for a physical phone and a CSF device for Webex Teams app, we update the Directory Numbers 3 fields "description", "alerting name", and "ascii alerting name... view more

Accessing call counters per port on VG224 via SNMP

Created by philip.alvarez on 09-17-2021 01:23 PM

I am trying to use the following snmp table to collect the counter data for each analog port but the numbers on this table is not reflecting what I am doing to test: DIAL-CONTROL-MIB::dialCtlPeerStatsTable Basically, I am calling an analog fax m... view more

Pick up Call from Finesse, Get Hold Music

Created by jmorton1 on 09-17-2021 01:17 PM

Has anyone ever seen an issue where you pick up a call coming through Cisco Finesse, and instead of a caller on the other end, it is hold music playing? That just started this week and we do not know why.

UCCX 12.5 with CUCM 14?

Created by jmorton1 on 09-17-2021 01:09 PM

Does anyone know if UCCX version 12.5 is compatible with CUCM 14? I see that there is a version 14 of Call Manager, Unity, and IM&P, but the latest version of UCCX is still 12.5.