Collaboration, Voice and Video Blogs

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Shortcut ActionCtrl+W Close Meeting CenterCtrl+T Transfer filesCtrl+Z Undo last actionCtrl+Y Redo last undone actionCtrl+Alt+F Display Font Formatting dialog boxCtrl+Alt+O Share presentation or documentCtrl+Alt+A Share applicationCtrl+Alt+D Share DesktopC... Read More

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Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting, in Standard/Closed/Holiday Gr... Read More

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This document describes the implementation of Clustering for Cisco Expressway Series Edge and Core from scratch.

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When an Ad hoc conference is triggered by an endpoint to escalate a point-to-point call into a three-way call. HQ-CUCM sends an API request via HTTPS to the Cisco Meeting Server to set up a conference. You can see from the event log of CMS that API user “... Read More

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You want in some scenarios different URIs or call-IDs and different access code are used by guest and host participants to join a meeting, and different rights or privileges, for example add or remove participants, mute audio or video, or when there are o... Read More

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Opus is an adaptive codec that provides better audio call quality than G.711/G.729 voice codecs and in a low bandwidth environment. The codec has a very low algorithm delay and is it is highly scalable in terms of audio bandwidth, bitrate, and complexity.... Read More

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Background: When deploying a multisite with centralized call processing across multiple countries, the digit manipulation can be complex, in this scenario US Site as HQ, GE Site in Germany and AU Site in Australia use different dial plan. We need to unifi... Read More

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Version 3.3 introduces the ability to schedule meetings and see upcoming meetings in web app. Web app users can schedule meetings, modify the scheduled meetings, and notify participants via email. Scheduler is a new component that enables scheduling meeti... Read More

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Translation Profile is used on Voice Gateway to perform Digit Manipulation on the Calling and Called Parties. The Translation Pattern is doing the same digit manipulation. The translation profile can be applied BEFORE the incoming dial peer is matched (if... Read More

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Dial Plan Call Routing Demystified Version 1.0: Cisco Collaboration Technologies Unified Communication Conferencing and Edge Kindle Edition Dial plan and Call Routing are the most important complex components for any Cisco Unified Communications system an... Read More

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CAC Call Admission Control QoS used for temporarilly congestionCAC stops the links to be congestedCAC is a supplement for LLQ Low Latency Queuing Pre CUCM 9.0Designed for Centralized deploymentsNo Topology awarness (anything dynamic in the network) Enhanc... Read More

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To better understand how the call is processed at the CMS level, let’s take the following scenario: User jsmith@lab.local is registered using Cisco Jabber to HQ-CUCM. Active Directory is integrated to CMS Cisco Meeting Server and the user jsmith@lab.local... Read More

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Does anyone has an example of FAX Machine on CME for sending and receiving fax?

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Translation pattern is a powerful tool to perform digit manipulation in CUCM for calling party or called party. Translation pattern is similar to route pattern, however with a route pattern, when the dialed digits match the route pattern, CUCM routes the ... Read More

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A call coming from an external PSTN is classified as an OffNet. A call that is placed internally (from one phone to another, or between two CUCMs clusters, where the call is routed over the WAN) is classified as an OnNet. When you are using AAR in OnNet o... Read More

Latest Contents

ILS / Global Dial Plan Replication - practical limits?

Created by KenMeeuwse on 09-19-2021 11:29 PM

Using ILS / GDPR, is there a practical limit to how many individual DNs can be advertised using the Advertise via ILS checkbox in the Alternate Number section of the DN? I realize that summarized patterns can be advertised instead, but wondering... view more

Jabber VDI Client install Fails on Windows X64

Created by smadhok_17 on 09-19-2021 10:18 PM

Hi, Cisco community, Am trying to install the Jabber VDI client on my Windows 10 laptop and the install continually fails saying a Citrix ICA client is required. I already have the Citrix Workspace app installed and use it regularly.Trying to read up... view more

How to design the license in PCCE

Created by quan.zhang on 09-19-2021 09:16 PM

I don't see a clear introduction for what / how many licenses need to purchase in PCCE/UCCE. For example , it has 1000 agent seat in the contact center , then what license should I purchse and what is the qty for each? Subscription model is prefered . Tha... view more

Report tab missing from Analytics section

Created by phsavaete on 09-19-2021 05:31 AM

We're running Webex 41.8 just for Meetings (not for Messaging or Calling).I don't have the reports tab in the Analytics. Is this not possible in our setup? or configurable by the Org. Admin or do we need Cisco TAC involved?

ECE getEntryPointConfigurations messaging API- 403 Forbidden

Created by hanyhussein on 09-19-2021 04:52 AM

I am trying to test ECE Interaction APIs with Postman. There are two classifications I see in the API documentation. Login and Logout APIs where I call the Authenticate Client Application APIMessaging API where I call the Get EntryPoi... view more