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Collaboration, Voice and Video Events
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Ask the Expert
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11. September 2018 | Happy Landings | Frankfurt DE Chatten Sie schon oder telefonieren Sie noch? Die digitale Kundenreise bringt den Chat-Kanal mit künstlicher Intelligenz in eine prominente Position. Nehmen Sie teil am Flug durch die Möglichkeiten des di... Read More
  • Contact Center
869 Views
4 Comments
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This topic is a chance to discuss more about the new features in Unified Contact Centre Express 11.0 and what to expect in 11.5. The discussion will be focused around the new features and functionality such as Finesse IPPA, Remote Expert Mobile integratio... Read More
  • Contact Center
1130 Views
1 Comment
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SocialMiner is a solution that can act as a standalone receiver for social media such as Facebook, Twitter. It also has the ability to integrate with the Unified Contact Center Space to provide Chat, Email and Courtesy Callback functions.This session will... Read More
  • Contact Center
716 Views
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This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new features... Read More
  • Contact Center
259 Views
0 Comments
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This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new features... Read More
  • Contact Center
146 Views
0 Comments
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/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt... Read More
  • Contact Center
386 Views
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This tech-talk is about the latest UCCX version 10.0(1). The latest release has a lot of new features such as CUIC, Finesse, Media Sense integration and also architectural changes which might not be noticed by the customer directly, but is aimed at improv... Read More
  • Contact Center
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With Anirudh Ramachandran and Abhiram Kramadhati Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Min... Read More
  • Contact Center
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