Collaboration, Voice, and Video News

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Hi Team, Looking for some information in new solution wherein we want to have SFB onprem or online integartion with Cisco webex device which is registered to the Cisco webex cloud. what infrastructure or configuration is needed to support this interop. th... Read More

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Hi Experts, I was recently facing CUE login issue. When I was trying to open the session I was getting ServicesEngine boot-loader> prompt instead of CUE_Hostname# I did a lot of search but didn't come through any solution, I have fixed the problem which I... Read More

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SoliCall's noise firewall for call centers was added to the marketplace. The noise firewall is an innovative software solution that correlates the audio from all agent in order to identify the location of the noise and remove it from the calls. The main b... Read More

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It’s always the awards for things you really worked for that are the sweetest...That’s how we felt about the Cisco EMEAR Customer Care Award we won this week at the 2018 Collaboration Summit in Phoenix, Arizona.For Bucher + Suter, this specific award mean... Read More

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If you haven't heard, Cisco has announced the addition of a suite of predictive services with these two new Cisco Services portfolios: Business Critical Services, and High-value Services. These new offerings allow Cisco to leverage the power and intellige... Read More

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Innovative Kundenerlebnisse dank Design ThinkingAlte Geschäftsmodelle funktionieren nicht mehr, disruptive Modelle gefährden die eigene Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale Transformation werden die Karten im Markt neu gemischt... Read More

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HOW Emerging Technology is Very Soon Going to Redefine Business Best Practices:Truly seamless, one-to-one customer journey mapping has been the theoretical goal of customer service in contact center industry for quite a while now. Developments in technolo... Read More

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Did you know about the hidden emoticons? If you didn't know every new version of Cisco #Jabber comes loaded with a new set of #emoticons. Some of them are less serious, like sushi, beer, or koala (of all things).Check it out if you haven't already: http:/... Read More

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In case you missed the January 24th keynote on Cisco Spark 2.0 and the newly announced Cisco Spark Board the keynote replay is now available for viewing.See how Cisco Collaboration is revolutionizing the way people meet and how work gets done by enabling ... Read More

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Discover how your company can leverage Context Service at the January 31st webinar to deliver seamless customer experiences to your customers. This webinar will look at how to leverage Context Service enabling your organization to deliver a true omni-chan... Read More

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Cisco and Salesforce, the Customer Success Platform and the world’s #1 CRM company, today announced a strategic alliance to enable business users to be more productive than ever before. The two companies will jointly develop and market solutions that join... Read More

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You may not have known this, though tomorrow is one of the most important days on the calendar for IT folks, System Administrator Appreciation Day!Plans to recognize your System Administrators? Or if you are a System Administrator, did you know?Happy Syst... Read More

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Wow - what an epic community Pictures say more than tousand words!See you next year.Bucher + Suter: Events

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Latest Contents

corporate directory and personal direcotroy showing blank pa...

Created by elite2010 on 06-17-2019 06:00 AM

Hi,When accessing the corporate directory and personal directory showing blank page,Phones are registered on sub, but not all phones have the same issue I can access the directory url http://192.168.5.10:8080/ccmcip/xmldirectory.jspDirecto... view more

Cisco Webex Room 70 G2

Created by gsharkey@kinly.com on 06-17-2019 05:04 AM

Does this device support a multisite license to allow it to do the following:Be on a CMS conference and while on the conference dial out to an audio source though CUCM.I have this working for other endpoints but I have read on the documentation for the en... view more

CUIC Users management

Created by kaito336 on 06-17-2019 03:39 AM

Dears, I want to add users to CUIC to see the reports since we have PCCE 12 and not uccx. Kindly advice

queued call sent to 2 agents at same time

Created by safety2008 on 06-17-2019 03:32 AM

Good morninghas anyone run in to this before, its been happening more frequently here. Call comes in to queue, same session ID, and it rings 2 agents at same time. one get the call and the other agent answers and get dead air. see attachment. Thank y... view more

UCCX Scripting error

Created by asheesh.gupta11 on 06-17-2019 03:02 AM

Hi All i am having a small script which is like if "you know the desired extension kindly dial or press 0 for operator assistancebut its not working, i am getting welcome prompt but after that no response.can someone please help me.