Collaboration, Voice, and Video News

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Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call recordings an... Read More

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Hi Guys, I want to ask about what is the proper OS for CUAC server 10.6 and for client as well? Thanks for all support

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How to configure IP Address for Cisco Integrated Management Controller CIMC. The Cisco Unified Computing System (UCS) is a data center product composed of computing hardware, virtualization support, switching fabric, and management software. The underlyin... Read More

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UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results1. SQL query that was used is returning all the correct values2. However when the result is shown in CUIC, there is 1 field is which always showing null value. This is a sta... Read More

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I wonder how/where does Cisco Webex Support (this name is misleading) with the rest of Webex Suitehttps://www.cisco.com/c/en/us/products/conferencing/product_comparison.htmlI fear that Cisco is remixing its products and clearly there are products that can... Read More

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Hi All, We have a 700 seat deployment of Webex Teams. We have setup SSO with ADFS through a reverse proxy. Users are able to login to webex teams fine on Windows, Android and Iphone. However, users recieve an unauthorised error message when trying to logi... Read More

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I'm trying to connect a Microsoft Wireless Display Adapter https://www.microsoft.com/accessories/en-us/products/adapters/wireless-display-adapter-2/p3q-00001 for Screen sharing. When the Adapter is connected to the Webex screen, it is recognised as an HDM... Read More

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It’s always the awards for things you really worked for that are the sweetest...That’s how we felt about the Cisco EMEAR Customer Care Award we won this week at the 2018 Collaboration Summit in Phoenix, Arizona.For Bucher + Suter, this specific award mean... Read More

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If you haven't heard, Cisco has announced the addition of a suite of predictive services with these two new Cisco Services portfolios: Business Critical Services, and High-value Services. These new offerings allow Cisco to leverage the power and intellige... Read More

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Innovative Kundenerlebnisse dank Design ThinkingAlte Geschäftsmodelle funktionieren nicht mehr, disruptive Modelle gefährden die eigene Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale Transformation werden die Karten im Markt neu gemischt... Read More

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HOW Emerging Technology is Very Soon Going to Redefine Business Best Practices:Truly seamless, one-to-one customer journey mapping has been the theoretical goal of customer service in contact center industry for quite a while now. Developments in technolo... Read More

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Did you know about the hidden emoticons? If you didn't know every new version of Cisco #Jabber comes loaded with a new set of #emoticons. Some of them are less serious, like sushi, beer, or koala (of all things).Check it out if you haven't already: http:/... Read More

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In case you missed the January 24th keynote on Cisco Spark 2.0 and the newly announced Cisco Spark Board the keynote replay is now available for viewing.See how Cisco Collaboration is revolutionizing the way people meet and how work gets done by enabling ... Read More

Latest Contents

Jabber for desktop over Anyconnect Mobility

Created by Jean Paul Enerst on 04-02-2020 01:05 PM

Hi, Pros,I have an issue here that keeps bothering me. Our UC environment is fully working with Expressway-c and e. With that pandemic go around we have all the staff working from home and most of the are using Jabber on their Desktop. It works grea... view more

User showing offline in Jabber

Created by putney_m on 04-02-2020 11:17 AM

I am finding that the CUCM/IM&P 11.5(1) SU2 servers is having a strange issue. We have a couple of users that are not searchable by name, they show as offline. But if we search by the email address then we can see the users and chat with them. I am no... view more

CUCM 9.1.x with Expressway Core and Edge

Created by gwilliamsn on 04-02-2020 10:48 AM

I am going crazy trying to figure this out. We have Expressway E and C v. 8.7 and CUCM 9.1.x We use Cisco Jabber for iPhone. Works well except for international dialing. I cannot get Jabber to connect an International call. ... view more

A couple of questions regarding Call_Termination_Detail and ...

Created by hi_robb on 04-02-2020 10:34 AM

Hello folks, I've a couple of questions regarding what PeripheralCallTypes 1 and 2 in TCD actually mean. I know what they are defined as in the Cisco data dictionary, but what actually are they from a routing / type of call perspective. He... view more

Questions on Cisco Spark Board /Teams web management console...

Created by riderfaiz on 04-02-2020 09:50 AM

Hi everyone, Hope you can help... I have not touched this Spark Board for a while so I forgot how to manage it.My Teams app downloaded from Cisco still works. I could sign in and create group and chat with the members there.But i just can't remember ... view more