It’s always the awards for things you really worked for that are the
sweetest...That’s how we felt about the Cisco EMEAR Customer Care Award
we won this week at the 2018 Collaboration Summit in Phoenix,
Arizona.For Bucher + Suter, this specific award mean...
If you haven't heard, Cisco has announced the addition of a suite of
predictive services with these two new Cisco Services portfolios:
Business Critical Services, and High-value Services. These new offerings
allow Cisco to leverage the power and intellige...
Innovative Kundenerlebnisse dank Design ThinkingAlte Geschäftsmodelle
funktionieren nicht mehr, disruptive Modelle gefährden die eigene
Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale
Transformation werden die Karten im Markt neu gemischt...
HOW Emerging Technology is Very Soon Going to Redefine Business Best
Practices:Truly seamless, one-to-one customer journey mapping has been
the theoretical goal of customer service in contact center industry for
quite a while now. Developments in technolo...
Did you know about the hidden emoticons? If you didn't know every new
version of Cisco #Jabber comes loaded with a new set of #emoticons. Some
of them are less serious, like sushi, beer, or koala (of all
things).Check it out if you haven't already: http:/...
In case you missed the January 24th keynote on Cisco Spark 2.0 and the
newly announced Cisco Spark Board the keynote replay is now available
for viewing.See how Cisco Collaboration is revolutionizing the way
people meet and how work gets done by enabling ...
Discover how your company can leverage Context Service at the January
31st webinar to deliver seamless customer experiences to your customers.
This webinar will look at how to leverage Context Service enabling your
organization to deliver a true omni-chan...
Cisco and Salesforce, the Customer Success Platform and the world’s #1
CRM company, today announced a strategic alliance to enable business
users to be more productive than ever before. The two companies will
jointly develop and market solutions that join...
You may not have known this, though tomorrow is one of the most
important days on the calendar for IT folks, System Administrator
Appreciation Day!Plans to recognize your System Administrators? Or if
you are a System Administrator, did you know?Happy Syst...
As most of you might know, we have some exciting news we’re sharing this
week.To find out first-hand what’s new in the world of collaboration,
we’re going to be hosting a live social chat with Cisco’s own SVP of
Collaboration, Rowan Trollope, and Independ...
How do you collaborate with your coworkers? What empowers you to
innovate with peers in your organization? How do you get projects
completed when you’re on the go and a phone or a tablet is your device
of choice? For our next #CiscoChat—a TweetChat taking...
The best way to enhance your skills is to combine the power of learning
via multiple formats and approaches. That's why we're offering this
special New Year's promotion, to maximize your savings and increase
learning using multiple product formats and lea...
Cisco is changing the game for B2B collaboration with new software and
cloud advancements that make HD video collaboration more affordable and
accessible between businesses. Today I’m at Enterprise Connect and
excited to announce our new enhancements acro...
Today’s workplace is radically different from ten or even five years
ago. Work has changed. The way people work has changed, and technology
needs to be in synch with these changes. In the office, people still
want access to traditional conveniences, inclu...
I need help in using JSON in UCCX. Essentially in this UCCX Script attached below, i need to get back a data which is displayed below in "Anticipated Data Response". When i try to get the data using JSON right now, i get the error "UCCX Source Docume...
we want to configure an wallboard (Dashboard) for our UCCX. We would like to see all current logged in Agents. When we create a live Report for this and add this Report to the Dashboard we get all informations we want.
But it would be...
If I have an SRST gateway with a PRI line, under normal circumstances am I right in saying that the phones will be registered the to the CUCM, but will use the local PRI on the SRST gateway for outgoing PSTN calls? I gather this is done by local ro...
I bought a couple 8845 phones to test with and I don't have service contracts on them yet and I'm having difficulty upgrading firmware. I'm running CUCM 126.96.36.19900-6. The 8845 currently has sip8845_65.10-3-2-16dev. I'm trying to upgrad...