Good afternoon, Strange occurrence happening. We two different agents
getting connected to the same caller/customer. We have checked the ext
in CUCM, they are different. We have checked the ICM configs, different.
We have listened to the call recordings a...
How to configure IP Address for Cisco Integrated Management Controller
CIMC. The Cisco Unified Computing System (UCS) is a data center product
composed of computing hardware, virtualization support, switching
fabric, and management software. The underlyin...
UCCE/CUIC v11.6 We have created a custom report in CUIC with the
following results 1. SQL query that was used is returning all the
correct values2. However when the result is shown in CUIC, there is 1
field is which always showing null value. This is a st...
I wonder how/where does Cisco Webex Support (this name is misleading)
with the rest of Webex Suite
I fear that Cisco is remixing its products and clearly there are
products that c...
Hi All, We have a 700 seat deployment of Webex Teams. We have setup SSO
with ADFS through a reverse proxy. Users are able to login to webex
teams fine on Windows, Android and Iphone. However, users recieve an
unauthorised error message when trying to logi...
I'm trying to connect a Microsoft Wireless Display Adapter
for Screen sharing. When the Adapter is connected to the Webex screen,
it is recognised as an HDM...
It’s always the awards for things you really worked for that are the
sweetest... That’s how we felt about the Cisco EMEAR Customer Care Award
we won this week at the 2018 Collaboration Summit in Phoenix, Arizona.
For Bucher + Suter, this specific award me...
If you haven't heard, Cisco has announced the addition of a suite of
predictive services with these two new Cisco Services portfolios:
Business Critical Services, and High-value Services. These new offerings
allow Cisco to leverage the power and intellige...
Innovative Kundenerlebnisse dank Design Thinking Alte Geschäftsmodelle
funktionieren nicht mehr, disruptive Modelle gefährden die eigene
Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale
Transformation werden die Karten im Markt neu gemisch...
HOW Emerging Technology is Very Soon Going to Redefine Business Best
Practices: Truly seamless, one-to-one customer journey mapping has been
the theoretical goal of customer service in contact center industry for
quite a while now. Developments in technol...
Did you know about the hidden emoticons? If you didn't know every new
version of Cisco #Jabber comes loaded with a new set of #emoticons. Some
of them are less serious, like sushi, beer, or koala (of all things).
Check it out if you haven't already: http:...
In case you missed the January 24th keynote on Cisco Spark 2.0 and the
newly announced Cisco Spark Board the keynote replay is now available
for viewing. See how Cisco Collaboration is revolutionizing the way
people meet and how work gets done by enabling...
We have configured the Single Number Reach feature in our office. Is there any capability to show the customer's original phone number on our agent's mobile screen. As an example: Let's assume that the customer with the number 479-555-15-55 dial...
Looking to configure a phone book for cloud registered devices. The endpoints were on-prem and had been using the TMS Phone book, however once registered in the cloud. There doesnt seem to be any way of adding contacts or custom phone book etc to the endp...
Hello, I am working on setting up SSO for CUCM 12.5 SU2. The IDP system is ADFS4.0 on Windows server 2019. We are using certificates signed by our CA. I have found documentation to integrate with ADFS2.0 and 3.0. Has anyone ha...
New Feature for Webex Desk Pro
USB Keyboard and Mouse Forwarding
We have expanded the USB-C docking station capabilities of Webex Desk Pro by adding USB forwarding support for USB keyboard and mouse.
This means you can now connect USB keyboard and m...
Good evening, We are facing an issue regarding retrieving contacts from the Directory in the deskphones. A CUCM Pub server is used as the Directory server for other 3 clusters. This server has been configured both in the enterprise parameters a...