Hi Experts, I was recently facing CUE login issue. When I was trying to
open the session I was getting ServicesEngine boot-loader> prompt
instead of CUE_Hostname# I did a lot of search but didn't come through
any solution, I have fixed the problem which I...
SoliCall's noise firewall for call centers was added to the marketplace.
The noise firewall is an innovative software solution that correlates
the audio from all agent in order to identify the location of the noise
and remove it from the calls. The main b...
It’s always the awards for things you really worked for that are the
sweetest...That’s how we felt about the Cisco EMEAR Customer Care Award
we won this week at the 2018 Collaboration Summit in Phoenix,
Arizona.For Bucher + Suter, this specific award mean...
If you haven't heard, Cisco has announced the addition of a suite of
predictive services with these two new Cisco Services portfolios:
Business Critical Services, and High-value Services. These new offerings
allow Cisco to leverage the power and intellige...
Innovative Kundenerlebnisse dank Design ThinkingAlte Geschäftsmodelle
funktionieren nicht mehr, disruptive Modelle gefährden die eigene
Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale
Transformation werden die Karten im Markt neu gemischt...
HOW Emerging Technology is Very Soon Going to Redefine Business Best
Practices:Truly seamless, one-to-one customer journey mapping has been
the theoretical goal of customer service in contact center industry for
quite a while now. Developments in technolo...
Did you know about the hidden emoticons? If you didn't know every new
version of Cisco #Jabber comes loaded with a new set of #emoticons. Some
of them are less serious, like sushi, beer, or koala (of all
things).Check it out if you haven't already: http:/...
In case you missed the January 24th keynote on Cisco Spark 2.0 and the
newly announced Cisco Spark Board the keynote replay is now available
for viewing.See how Cisco Collaboration is revolutionizing the way
people meet and how work gets done by enabling ...
Discover how your company can leverage Context Service at the January
31st webinar to deliver seamless customer experiences to your customers.
This webinar will look at how to leverage Context Service enabling your
organization to deliver a true omni-chan...
Cisco and Salesforce, the Customer Success Platform and the world’s #1
CRM company, today announced a strategic alliance to enable business
users to be more productive than ever before. The two companies will
jointly develop and market solutions that join...
You may not have known this, though tomorrow is one of the most
important days on the calendar for IT folks, System Administrator
Appreciation Day!Plans to recognize your System Administrators? Or if
you are a System Administrator, did you know?Happy Syst...
As most of you might know, we have some exciting news we’re sharing this
week.To find out first-hand what’s new in the world of collaboration,
we’re going to be hosting a live social chat with Cisco’s own SVP of
Collaboration, Rowan Trollope, and Independ...
Hello,I hope I'm asking this question in the correct forum.We are looking at using Cisco WebEX for our telephony solution (very small SMB). We were just wondering if Cisco is using Cisco Unity Connection as the voice messaging service??? We we...
Guys, can someone please help me out I just wana have the Call.CallingLineID on my routing script, i know the reservation call passes through the script but it does not have any ANI to it, is there a way i can get that onto my script?? Any help or cl...
Hi, we recenlty integrated our AD to call manager, however a we left he Phone number attribute to telephone. this has messed our corporate directory. we need to change the phone number attribute to IPphone now and perform a sync, we are un...
Hello All - We have a CTI Route Point (1111) pointed towards UC and there we created a Call handler. When the caller opts for any option, that will transfer the call to number 2222 which we created as Hunt Pilot number in CUCM. When the agents ...