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Collaboration, Voice, and Video News

paulafdx
Beginner
‎01-27-2020 02:31 PM
909 Views
1 Comment

Same call different agent

Good afternoon, Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call recordings a... Read More
mohammad saeed
Contributor
‎01-25-2020 09:26 PM
767 Views
2 Comments

what is the proper OS for CUAC Standard 10.6

Hi Guys, I want to ask about what is the proper OS for CUAC server 10.6 and for client as well? Thanks for all support
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Abdul Jaseem VP
Cisco Employee
‎01-23-2020 07:33 AM
5126 Views
1 Comment

How to Assign IP Address to UCS C Series Server Management Port Cisco Integrated Management Controller CIMC

How to configure IP Address for Cisco Integrated Management Controller CIMC. The Cisco Unified Computing System (UCS) is a data center product composed of computing hardware, virtualization support, switching fabric, and management software. The underlyin... Read More
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lohjintiam
Enthusiast
‎01-03-2020 06:48 PM
1124 Views
2 Comments

CUIC: Different results in Reports and Excel export

UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results 1. SQL query that was used is returning all the correct values2. However when the result is shown in CUIC, there is 1 field is which always showing null value. This is a st... Read More
rbadilla
Beginner
‎12-20-2019 10:19 PM
1149 Views
0 Comments

Who does Cisco Webex Support compares with the rest of Webex Suite.

I wonder how/where does Cisco Webex Support (this name is misleading) with the rest of Webex Suite https://www.cisco.com/c/en/us/products/conferencing/product_comparison.html I fear that Cisco is remixing its products and clearly there are products that c... Read More
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kzip200888
Beginner
‎12-15-2019 07:02 PM
1285 Views
1 Comment

Webex Teams SSO setup not working - Mac OSX or Phone services for IOS

Hi All, We have a 700 seat deployment of Webex Teams. We have setup SSO with ADFS through a reverse proxy. Users are able to login to webex teams fine on Windows, Android and Iphone. However, users recieve an unauthorised error message when trying to logi... Read More
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Ahmed Abdulle
Beginner
‎12-13-2019 02:11 AM
1220 Views
1 Comment

How to Connect Microsoft Wireless Display Adapter to WebEx Room 55

I'm trying to connect a Microsoft Wireless Display Adapter https://www.microsoft.com/accessories/en-us/products/adapters/wireless-display-adapter-2/p3q-00001 for Screen sharing. When the Adapter is connected to the Webex screen, it is recognised as an HDM... Read More
bruno.gruenig
Contributor
‎05-01-2018 02:20 AM
14202 Views
0 Comments

Cisco EMEAR Customer Care Award 2018

It’s always the awards for things you really worked for that are the sweetest... That’s how we felt about the Cisco EMEAR Customer Care Award we won this week at the 2018 Collaboration Summit in Phoenix, Arizona. For Bucher + Suter, this specific award me... Read More
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erclause
Rising star
‎10-18-2017 12:29 PM
38176 Views
0 Comments

Just Announced - Cisco Predictive Services

If you haven't heard, Cisco has announced the addition of a suite of predictive services with these two new Cisco Services portfolios: Business Critical Services, and High-value Services. These new offerings allow Cisco to leverage the power and intellige... Read More
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bruno.gruenig
Contributor
‎07-07-2017 04:58 AM
45408 Views
0 Comments

Innovative Kundenerlebnisse dank Design Thinking

Innovative Kundenerlebnisse dank Design Thinking Alte Geschäftsmodelle funktionieren nicht mehr, disruptive Modelle gefährden die eigene Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale Transformation werden die Karten im Markt neu gemisch... Read More
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bruno.gruenig
Contributor
‎05-30-2017 11:55 PM
33991 Views
0 Comments

Emerging Technology 1/3: Very Soon Going to Redefine Business Best Practices

HOW Emerging Technology is Very Soon Going to Redefine Business Best Practices: Truly seamless, one-to-one customer journey mapping has been the theoretical goal of customer service in contact center industry for quite a while now. Developments in technol... Read More
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erclause
Rising star
‎03-13-2017 02:14 PM
110186 Views
0 Comments

Cisco Jabber emoticons in hiding

Did you know about the hidden emoticons? If you didn't know every new version of Cisco #Jabber comes loaded with a new set of #emoticons. Some of them are less serious, like sushi, beer, or koala (of all things). Check it out if you haven't already: http:... Read More
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erclause
Rising star
‎02-01-2017 12:40 PM
61093 Views
3 Comments

Cisco Spark 2.0 and Cisco Spark Board - Keynote Replay

In case you missed the January 24th keynote on Cisco Spark 2.0 and the newly announced Cisco Spark Board the keynote replay is now available for viewing. See how Cisco Collaboration is revolutionizing the way people meet and how work gets done by enabling... Read More
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erclause
Rising star
‎01-17-2017 04:16 PM
40514 Views
0 Comments

Invitation to participate in the Cisco Context Service Webinar on January 31st

Discover how your company can leverage Context Service at the January 31st webinar to deliver seamless customer experiences to your customers. This webinar will look at how to leverage Context Service enabling your organization to deliver a true omni-chan... Read More
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erclause
Rising star
‎09-22-2016 12:01 PM
94624 Views
0 Comments

Cisco and Salesforce Announce Global Strategic Alliance

Cisco and Salesforce, the Customer Success Platform and the world’s #1 CRM company, today announced a strategic alliance to enable business users to be more productive than ever before. The two companies will jointly develop and market solutions that join... Read More
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Latest Contents
how to use toll dial in
Created by Conductor Systems Inc on 05-25-2022 07:05 AM
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I had a meeting where a user didn't have a mic on their computer. I couldn't find a way to have them call in but I see that I have toll dial in as part of my subscription.
No ring tone and speaker
Created by RolandoTO on 05-25-2022 06:26 AM
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I do not have a ring tone and can't hear my callers but using other phone, they say they hear me. I checked on audio in settings, I believe all is set well.What do I do to restore my ring tone and be able to hear my callers back again.
Not able to edit Start time in RTMT tool - CUCM 12.5
Created by Vinod16 on 05-25-2022 06:11 AM
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Hello All, I am the one who face this issue or this is something bug ?I am not able to edit start time in Real time Data of RTMT tool, Its just greyed out ( Drop down button also not working) .CUCM - 12.5.1.13900-152  
platform.api.upgrade.config
Created by zkalbiyev1985 on 05-25-2022 05:03 AM
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Hello friends. Are facing this problem. System version: 12.5.1.13900-152.Subscriber failed and we got the following error.Process I saw with ID shows the Tomcat process.“The resource lock platform.api.upgrade.config is currently locked by p... view more
CUCM, call forwording and dialled
Created by Vlad12502 on 05-25-2022 04:56 AM
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CUCM 12.1 version.All Phones - 7821.I make a call to the DN 115, which have a forwarding (forward all on line configuration)  to the 118. On the phone I see that the call was forwarded to 118. It is necessary to show the initial dialled DN (dialled D... view more
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