Good afternoon,Strange occurrence happening. We two different agents
getting connected to the same caller/customer. We have checked the ext
in CUCM, they are different. We have checked the ICM configs, different.
We have listened to the call recordings an...
How to configure IP Address for Cisco Integrated Management Controller
CIMC. The Cisco Unified Computing System (UCS) is a data center product
composed of computing hardware, virtualization support, switching
fabric, and management software. The underlyin...
UCCE/CUIC v11.6 We have created a custom report in CUIC with the
following results1. SQL query that was used is returning all the correct
values2. However when the result is shown in CUIC, there is 1 field is
which always showing null value. This is a sta...
I wonder how/where does Cisco Webex Support (this name is misleading)
with the rest of Webex
fear that Cisco is remixing its products and clearly there are products
Hi All, We have a 700 seat deployment of Webex Teams. We have setup SSO
with ADFS through a reverse proxy. Users are able to login to webex
teams fine on Windows, Android and Iphone. However, users recieve an
unauthorised error message when trying to logi...
I'm trying to connect a Microsoft Wireless Display Adapter
for Screen sharing. When the Adapter is connected to the Webex screen,
it is recognised as an HDM...
It’s always the awards for things you really worked for that are the
sweetest...That’s how we felt about the Cisco EMEAR Customer Care Award
we won this week at the 2018 Collaboration Summit in Phoenix,
Arizona.For Bucher + Suter, this specific award mean...
If you haven't heard, Cisco has announced the addition of a suite of
predictive services with these two new Cisco Services portfolios:
Business Critical Services, and High-value Services. These new offerings
allow Cisco to leverage the power and intellige...
Innovative Kundenerlebnisse dank Design ThinkingAlte Geschäftsmodelle
funktionieren nicht mehr, disruptive Modelle gefährden die eigene
Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale
Transformation werden die Karten im Markt neu gemischt...
HOW Emerging Technology is Very Soon Going to Redefine Business Best
Practices:Truly seamless, one-to-one customer journey mapping has been
the theoretical goal of customer service in contact center industry for
quite a while now. Developments in technolo...
Did you know about the hidden emoticons? If you didn't know every new
version of Cisco #Jabber comes loaded with a new set of #emoticons. Some
of them are less serious, like sushi, beer, or koala (of all
things).Check it out if you haven't already: http:/...
In case you missed the January 24th keynote on Cisco Spark 2.0 and the
newly announced Cisco Spark Board the keynote replay is now available
for viewing.See how Cisco Collaboration is revolutionizing the way
people meet and how work gets done by enabling ...
Hi, Pros,I have an issue here that keeps bothering me. Our UC environment is fully working with Expressway-c and e. With that pandemic go around we have all the staff working from home and most of the are using Jabber on their Desktop. It works grea...
I am finding that the CUCM/IM&P 11.5(1) SU2 servers is having a strange issue. We have a couple of users that are not searchable by name, they show as offline. But if we search by the email address then we can see the users and chat with them. I am no...
I am going crazy trying to figure this out. We have Expressway E and C v. 8.7 and CUCM 9.1.x We use Cisco Jabber for iPhone. Works well except for international dialing. I cannot get Jabber to connect an International call. ...
Hello folks, I've a couple of questions regarding what PeripheralCallTypes 1 and 2 in TCD actually mean. I know what they are defined as in the Cisco data dictionary, but what actually are they from a routing / type of call perspective. He...
Hi everyone, Hope you can help... I have not touched this Spark Board for a while so I forgot how to manage it.My Teams app downloaded from Cisco still works. I could sign in and create group and chat with the members there.But i just can't remember ...