Hi Team, Looking for some information in new solution wherein we want to
have SFB onprem or online integartion with Cisco webex device which is
registered to the Cisco webex cloud. what infrastructure or
configuration is needed to support this interop. th...
Hi Experts, I was recently facing CUE login issue. When I was trying to
open the session I was getting ServicesEngine boot-loader> prompt
instead of CUE_Hostname# I did a lot of search but didn't come through
any solution, I have fixed the problem which I...
SoliCall's noise firewall for call centers was added to the marketplace.
The noise firewall is an innovative software solution that correlates
the audio from all agent in order to identify the location of the noise
and remove it from the calls. The main b...
It’s always the awards for things you really worked for that are the
sweetest...That’s how we felt about the Cisco EMEAR Customer Care Award
we won this week at the 2018 Collaboration Summit in Phoenix,
Arizona.For Bucher + Suter, this specific award mean...
If you haven't heard, Cisco has announced the addition of a suite of
predictive services with these two new Cisco Services portfolios:
Business Critical Services, and High-value Services. These new offerings
allow Cisco to leverage the power and intellige...
Innovative Kundenerlebnisse dank Design ThinkingAlte Geschäftsmodelle
funktionieren nicht mehr, disruptive Modelle gefährden die eigene
Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale
Transformation werden die Karten im Markt neu gemischt...
HOW Emerging Technology is Very Soon Going to Redefine Business Best
Practices:Truly seamless, one-to-one customer journey mapping has been
the theoretical goal of customer service in contact center industry for
quite a while now. Developments in technolo...
Did you know about the hidden emoticons? If you didn't know every new
version of Cisco #Jabber comes loaded with a new set of #emoticons. Some
of them are less serious, like sushi, beer, or koala (of all
things).Check it out if you haven't already: http:/...
In case you missed the January 24th keynote on Cisco Spark 2.0 and the
newly announced Cisco Spark Board the keynote replay is now available
for viewing.See how Cisco Collaboration is revolutionizing the way
people meet and how work gets done by enabling ...
Discover how your company can leverage Context Service at the January
31st webinar to deliver seamless customer experiences to your customers.
This webinar will look at how to leverage Context Service enabling your
organization to deliver a true omni-chan...
Cisco and Salesforce, the Customer Success Platform and the world’s #1
CRM company, today announced a strategic alliance to enable business
users to be more productive than ever before. The two companies will
jointly develop and market solutions that join...
You may not have known this, though tomorrow is one of the most
important days on the calendar for IT folks, System Administrator
Appreciation Day!Plans to recognize your System Administrators? Or if
you are a System Administrator, did you know?Happy Syst...
Hi,When accessing the corporate directory and personal directory showing blank page,Phones are registered on sub, but not all phones have the same issue I can access the directory url http://192.168.5.10:8080/ccmcip/xmldirectory.jspDirecto...
Does this device support a multisite license to allow it to do the following:Be on a CMS conference and while on the conference dial out to an audio source though CUCM.I have this working for other endpoints but I have read on the documentation for the en...
Good morninghas anyone run in to this before, its been happening more frequently here. Call comes in to queue, same session ID, and it rings 2 agents at same time. one get the call and the other agent answers and get dead air. see attachment. Thank y...
Hi All i am having a small script which is like if "you know the desired extension kindly dial or press 0 for operator assistancebut its not working, i am getting welcome prompt but after that no response.can someone please help me.