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Collaboration, Voice, and Video News

paulafdx
Beginner
‎01-27-2020 02:31 PM
696 Views
1 Comment

Same call different agent

Good afternoon, Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call recordings a... Read More
mohammad saeed
Contributor
‎01-25-2020 09:26 PM
550 Views
2 Comments

what is the proper OS for CUAC Standard 10.6

Hi Guys, I want to ask about what is the proper OS for CUAC server 10.6 and for client as well? Thanks for all support
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Abdul Jaseem VP
Cisco Employee
‎01-23-2020 07:33 AM
3281 Views
1 Comment

How to Assign IP Address to UCS C Series Server Management Port Cisco Integrated Management Controller CIMC

How to configure IP Address for Cisco Integrated Management Controller CIMC. The Cisco Unified Computing System (UCS) is a data center product composed of computing hardware, virtualization support, switching fabric, and management software. The underlyin... Read More
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lohjintiam
Enthusiast
‎01-03-2020 06:48 PM
861 Views
1 Comment

CUIC: Different results in Reports and Excel export

UCCE/CUIC v11.6 We have created a custom report in CUIC with the following results 1. SQL query that was used is returning all the correct values2. However when the result is shown in CUIC, there is 1 field is which always showing null value. This is a st... Read More
rbadilla
Beginner
‎12-20-2019 10:19 PM
1004 Views
0 Comments

Who does Cisco Webex Support compares with the rest of Webex Suite.

I wonder how/where does Cisco Webex Support (this name is misleading) with the rest of Webex Suite https://www.cisco.com/c/en/us/products/conferencing/product_comparison.html I fear that Cisco is remixing its products and clearly there are products that c... Read More
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kzip200888
Beginner
‎12-15-2019 07:02 PM
1029 Views
1 Comment

Webex Teams SSO setup not working - Mac OSX or Phone services for IOS

Hi All, We have a 700 seat deployment of Webex Teams. We have setup SSO with ADFS through a reverse proxy. Users are able to login to webex teams fine on Windows, Android and Iphone. However, users recieve an unauthorised error message when trying to logi... Read More
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Ahmed Abdulle
Beginner
‎12-13-2019 02:11 AM
894 Views
1 Comment

How to Connect Microsoft Wireless Display Adapter to WebEx Room 55

I'm trying to connect a Microsoft Wireless Display Adapter https://www.microsoft.com/accessories/en-us/products/adapters/wireless-display-adapter-2/p3q-00001 for Screen sharing. When the Adapter is connected to the Webex screen, it is recognised as an HDM... Read More
bruno.gruenig
Contributor
‎05-01-2018 02:20 AM
14023 Views
0 Comments

Cisco EMEAR Customer Care Award 2018

It’s always the awards for things you really worked for that are the sweetest... That’s how we felt about the Cisco EMEAR Customer Care Award we won this week at the 2018 Collaboration Summit in Phoenix, Arizona. For Bucher + Suter, this specific award me... Read More
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erclause
Rising star
‎10-18-2017 12:29 PM
37991 Views
0 Comments

Just Announced - Cisco Predictive Services

If you haven't heard, Cisco has announced the addition of a suite of predictive services with these two new Cisco Services portfolios: Business Critical Services, and High-value Services. These new offerings allow Cisco to leverage the power and intellige... Read More
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bruno.gruenig
Contributor
‎07-07-2017 04:58 AM
45262 Views
0 Comments

Innovative Kundenerlebnisse dank Design Thinking

Innovative Kundenerlebnisse dank Design Thinking Alte Geschäftsmodelle funktionieren nicht mehr, disruptive Modelle gefährden die eigene Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale Transformation werden die Karten im Markt neu gemisch... Read More
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bruno.gruenig
Contributor
‎05-30-2017 11:55 PM
33828 Views
0 Comments

Emerging Technology 1/3: Very Soon Going to Redefine Business Best Practices

HOW Emerging Technology is Very Soon Going to Redefine Business Best Practices: Truly seamless, one-to-one customer journey mapping has been the theoretical goal of customer service in contact center industry for quite a while now. Developments in technol... Read More
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erclause
Rising star
‎03-13-2017 02:14 PM
107968 Views
0 Comments

Cisco Jabber emoticons in hiding

Did you know about the hidden emoticons? If you didn't know every new version of Cisco #Jabber comes loaded with a new set of #emoticons. Some of them are less serious, like sushi, beer, or koala (of all things). Check it out if you haven't already: http:... Read More
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erclause
Rising star
‎02-01-2017 12:40 PM
60822 Views
3 Comments

Cisco Spark 2.0 and Cisco Spark Board - Keynote Replay

In case you missed the January 24th keynote on Cisco Spark 2.0 and the newly announced Cisco Spark Board the keynote replay is now available for viewing. See how Cisco Collaboration is revolutionizing the way people meet and how work gets done by enabling... Read More
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erclause
Rising star
‎01-17-2017 04:16 PM
40380 Views
0 Comments

Invitation to participate in the Cisco Context Service Webinar on January 31st

Discover how your company can leverage Context Service at the January 31st webinar to deliver seamless customer experiences to your customers. This webinar will look at how to leverage Context Service enabling your organization to deliver a true omni-chan... Read More
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erclause
Rising star
‎09-22-2016 12:01 PM
94499 Views
0 Comments

Cisco and Salesforce Announce Global Strategic Alliance

Cisco and Salesforce, the Customer Success Platform and the world’s #1 CRM company, today announced a strategic alliance to enable business users to be more productive than ever before. The two companies will jointly develop and market solutions that join... Read More
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Latest Contents
There is no existing device associated with this user to mig...
Created by hankej on 08-03-2021 11:13 AM
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I powered off the users 7965 IP Phone and then plugged in a 8865 IP Phone and come to the screen where I enter the extension number and pin to migrate the phone and get this error message:  I'm not sure where it is looking for this information. ... view more
UCCX Scripting - Time Calculation
Created by JonathonProbst29052 on 08-03-2021 10:17 AM
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I have a script where I obtain a string variable containing time and date in the format:"2021-08-03T17:09:49.809Z" T[now].toGMTString() returns a string in the format:"3 Aug 2021 17:39:30 GMT" With both variables as strings but in different form... view more
CUAC on Prem - Users getting intermittent CT error
Created by Spirit Pub on 08-03-2021 09:57 AM
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We have a pub/sub CUCM and pub/sub CUAC - been working fine for ages now all CUAC users getting sporadic "CT error" We have re-synced and still the same CUCM System Version: 11.5.1CUAC System Version: 12.0.5.10-13Any Ideas?
Version 14 Bootatble all ISO and PCD_VAPP.OVA required
Created by jaheshkhan on 08-03-2021 08:34 AM
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Client ordered for 12.5. and but now they want to install version 14. Its like POC kind of project. so stability is not a issue at that moment. how to get it. they have valid smartnet contract? but to get files its not working as they want. cisco end... view more
Email branding from Cisco Unity
Created by BoBo1 on 08-03-2021 08:33 AM
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Is there a way to change the look of the email that Cisco Unity sends for voicemails, so that we can add our company logo or something to it?
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