Good afternoon, Strange occurrence happening. We two different agents
getting connected to the same caller/customer. We have checked the ext
in CUCM, they are different. We have checked the ICM configs, different.
We have listened to the call recordings a...
How to configure IP Address for Cisco Integrated Management Controller
CIMC. The Cisco Unified Computing System (UCS) is a data center product
composed of computing hardware, virtualization support, switching
fabric, and management software. The underlyin...
UCCE/CUIC v11.6 We have created a custom report in CUIC with the
following results 1. SQL query that was used is returning all the
correct values2. However when the result is shown in CUIC, there is 1
field is which always showing null value. This is a st...
I wonder how/where does Cisco Webex Support (this name is misleading)
with the rest of Webex Suite
I fear that Cisco is remixing its products and clearly there are
products that c...
Hi All, We have a 700 seat deployment of Webex Teams. We have setup SSO
with ADFS through a reverse proxy. Users are able to login to webex
teams fine on Windows, Android and Iphone. However, users recieve an
unauthorised error message when trying to logi...
I'm trying to connect a Microsoft Wireless Display Adapter
for Screen sharing. When the Adapter is connected to the Webex screen,
it is recognised as an HDM...
It’s always the awards for things you really worked for that are the
sweetest... That’s how we felt about the Cisco EMEAR Customer Care Award
we won this week at the 2018 Collaboration Summit in Phoenix, Arizona.
For Bucher + Suter, this specific award me...
If you haven't heard, Cisco has announced the addition of a suite of
predictive services with these two new Cisco Services portfolios:
Business Critical Services, and High-value Services. These new offerings
allow Cisco to leverage the power and intellige...
Innovative Kundenerlebnisse dank Design Thinking Alte Geschäftsmodelle
funktionieren nicht mehr, disruptive Modelle gefährden die eigene
Existenz, Produktlebenszyklen verkürzen sich. Durch die digitale
Transformation werden die Karten im Markt neu gemisch...
HOW Emerging Technology is Very Soon Going to Redefine Business Best
Practices: Truly seamless, one-to-one customer journey mapping has been
the theoretical goal of customer service in contact center industry for
quite a while now. Developments in technol...
Did you know about the hidden emoticons? If you didn't know every new
version of Cisco #Jabber comes loaded with a new set of #emoticons. Some
of them are less serious, like sushi, beer, or koala (of all things).
Check it out if you haven't already: http:...
In case you missed the January 24th keynote on Cisco Spark 2.0 and the
newly announced Cisco Spark Board the keynote replay is now available
for viewing. See how Cisco Collaboration is revolutionizing the way
people meet and how work gets done by enabling...
Discover how your company can leverage Context Service at the January
31st webinar to deliver seamless customer experiences to your customers.
This webinar will look at how to leverage Context Service enabling your
organization to deliver a true omni-chan...
Cisco and Salesforce, the Customer Success Platform and the world’s #1
CRM company, today announced a strategic alliance to enable business
users to be more productive than ever before. The two companies will
jointly develop and market solutions that join...
Dear Team,Kindly I would like to know how I can register Cisco Webex Desk Pro with Webex. I mean to say how this end point can join a webex meeting. There is a "Join Webex" icon on the screen but I not sure how webex will work on this machine. W...
I have a user that when they login to listen to messages they get a message saying "9 cancelled playing messages press 1 to listen to messages..." when they press 1 it just says "Message 1 9 cancelled playing messages press 1 to listen to messages.....
I am using a set step to build an email body via the following block for a post call survey email. In my testing, I am just running this in a script that just sends and email until I get it all worked out. When the email gets to the recipient,...
Good Afternoon, we are currently in the middle of making some tweaks for the Ray Baum act requirements in January of 2022. Looking to see what other customers are doing to track the mobile device (J4W registered through VPN, and 8800 series register...
Gurus -From previous discussions for the ATA 191 Multiplatform adapter, its been stated the ATA 191 MPP firmware can be upgraded without a CUCUM (@LeoLaohoo, @NithinEluvathingal). My current firmware is 11-1 and I am wanting to update it to 12.01.1 S...