TAC Connect is your personal assistant that helps with basic case management tasks.
This session focuses on self-service features such as status of a case, bug, rma, connect to engineer, raise case severity, escalate a case and re-queue a case.
You will learn how to interact with the personal assistant using Webex Teams client and through a simple web browser interface to access data in a secure authorized manner.
To attend this briefing you must be a Cisco Customer Connection member. Registration for the program is free and easy to complete. Simply go to www.cisco.com/go/ccp, click "register", the select the Collaboration track during registration. Once you receive confirmation of membership, you can then sign up for this session.
Hi all,I have a problem with an installation made by an ex-colleague, at the time the customer just wanted to display the root number, his new request is to display the root plus the extension. We have modified the dials peers as well as the translations ...
Hi, a user is intermittently receiving the message "You have been logged out of all of your hunt groups", but as far as they are aware they are not part of a hunt group. In CUCM 11.5.1, how do I track down which line groups a user is in? I know how t...
How do I enable the session keys to display on the right side of my 8800 series multi platform phone when calls come in? The picture on the Cisco website shows session keys illuminated but there is no option to enable them in the phones ...
HiI know that one number its going to call to a number in my CUCM and i need to send all the call that a going to recive from that number to an specific phone.can i make this in the CUCM? and how should i Do it? Thanks