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CAD login fails with a licensing error

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Core Issue

After successful installation of the Cisco IP Contact Center (IPCC) Express software, Cisco Agent Desktop (CAD) can not log on successfully.

The user receives the A licensing error has occurred. Please try again in five minutes. If the problem persists, please see your log file or System Administrator for details. error message.

The cause of this error may be that the CAD user does not have the proper read and write access to the ProgramFiles\Cisco\Desktop_cfg\Desktop\License folder on the Cisco Customer Response Solutions (CRS) server.

This must be resolved so the CAD can read the license file and create a login file in the directory. For the permission requirements for CRS, refer to Service Information - Cisco Desktop Product Suite 4.5 (ICD). Refer to Technical Package Information > Permissions Requirements (pages 29 through 39).

Note: Cisco IPCC Express was formerly known as Cisco Customer Response Applications (CRA) or Cisco CRS.

Resolution

To resolve this issue, share the folder on the CRS server, and give the read and write permissions for the agents. In other words, the CAD needs to be able to map a drive to the ProgramFiles\Cisco\Desktop_cfg\Desktop\License folder on the CRS server. To perform this procedure, refer to Automating DESKTOP_CFG Share Drive Mapping in Cisco Agent Desktop for IPCC Express.

For more information, refer to these documents:

Comments
Beginner

What if this error is encountered with UCCX 7?  The solutions referenced in this document do not seem applicable to current UCCX versions.

Frequent Contributor

Hi Guys,

 

I am with same problem, with UCCX 8. I aggree with Phil, the solutions referenced in this document do not seem applicable to current UCCX versions.

Are there another solutions?

 

Thanks,


Wilson

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