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Callers hear continuous ring tone when calling Cisco Unity voicemail

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Core Issue

When Cisco CallManager directs a call to a Cisco Unity voicemail port that is in use, the call does not automatically roll over to the next port.

Resolution

To resolve this issue:

  1. Check the Cisco Messaging Interface (CMI) and make sure that the VoiceMailDN and VoiceMailPartition fields are blank. If they are not blank:    
    1. Delete the values in the fields.
    2. Stop and then restart the CMI service.
       
  2. Ensure that the Calling Search Space (CSS) for Cisco Unity ports contain the partition to which the Cisco Unity ports are assigned.

For more information on the steps involved in this resolution, refer to Cisco Unity and IP Integration: Voicemail Port Does Not Roll Over.

Cisco Unity System Administration Guide

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