When the call is made through the Public Switched Telephone Network (PSTN), the call is completed successfully.
This problem is observed when the remote sites use a non-G711 codec. Cisco Customer Response Applications (CRA) currently support only the G711 codec. Use a transcoder to resolve this issue or change the codec to G711 at the remote side, if possible.
To configure transcoding resources, refer to these documents:
I am not a phone systems person. But I am IT at a small company so I end up doing most everything. I'd also like to add that my predecessor left NO documentation, things worked, so I don't try to change anything until it breaks. I am documenting everythin...
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