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Cannot call from one phone to another over WAN

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Davidospf
Enthusiast
Enthusiast
‎05-04-2020 09:40 AM
‎05-04-2020 09:40 AM

Hi Two phones are connected over WAN and registered on cucm. The two can call each other through 4 digit extension, but cannot call call each other using 7 digit number. What is troubleshooting step for this? Thank you

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2 Comments
Wilson Samuel
Rising star
Rising star
‎05-05-2020 01:17 PM
‎05-05-2020 01:17 PM

Hi,

We shall need little bit more information on this.

> What error message are you getting?

> Is the call being routed via a PSTN when you are dialing 7 digits

 

Thanks,

Please rate all helpful posts.

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Roger Kallberg
VIP Advisor VIP Advisor
VIP Advisor
‎05-06-2020 10:47 PM
‎05-06-2020 10:47 PM

I would start by doing a DNA for the call and look at what results you’d get. Likely it’s a problem with the phones not seeing the 7 digit route information in its CSS.

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