Core Issue
The Bulk Administration Tool (BAT) allows for the insertion of new phones or the bulk update of common features of existing phones, which means to apply the same settings to multiple phones. It is not designed to perform individual changes to existing devices. If an attempt is made to insert an existing phone with some different values, SQL rejects it, because it represents a duplicate entry based on the device name, which must be unique.
Resolution
In order to resolve this issue, complete these steps:
- Export the devices.
- Change the file manually.
- Delete the devices, and import the edited file into Cisco CallManager.
Refer to these documents:
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Refer to Cisco bug ID CSCec82695 for more information on this issue.
Problem Type
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Call Control
CallManager
CallManager Features
Call routing
Common Software and Product Issues
Support
Failure Type
Missing information: feature, item, file, field, number, parameter, data, settings, configuration, option, etc.
Error message
Cannot create, add, assign, calculate, modify, update, record, delete, eliminate,hide, remove, purge, save or extend
Frequency and Scope of Symptom
Occurs only during or after a specific event
End Where Problem is Heard or Device Type Involved
IP phone
Voice Application Errors
SEP00032411017F -2147219945 CDBLException Dump: [Duplicate value not allowed] is displayed
CallManager Versions
CallManager 4.1
CallManager 3.0
CallManager 3.1
CallManager 3.2
CallManager 3.3
CallManager 4.0
CallManager Route Plans
Directory number (DN)
Voice Applications
Bulk Administration Tool (BAT)
