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Cannot change the directory numbers of the devices in bulk in the BAT, and the "SEP00032411017F -2147219945 CDBLException Dump: [Duplicate value not allowed]" error message appears


Core Issue

The Bulk Administration Tool (BAT) allows for the insertion of new phones or the bulk update of common features of existing phones, which means to apply the same settings to multiple phones. It is not designed to perform individual changes to existing devices. If an attempt is made to insert an existing phone with some different values, SQL rejects it, because it represents a duplicate entry based on the device name, which must be unique.


In order to resolve this issue, complete these steps:

  1. Export the devices.

  2. Change the file manually.

  3. Delete the devices, and import the edited file into Cisco CallManager.

Refer to these documents:

Problem Type

Call control software  (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Call Control


CallManager Features

Call routing

Common Software and Product Issues


Failure Type

Missing information: feature, item, file, field, number, parameter, data, settings, configuration, option, etc.

Error message

Cannot create, add, assign, calculate, modify, update, record, delete, eliminate,hide, remove, purge, save or extend

Frequency and Scope of Symptom

Occurs only during or after a specific event

End Where Problem is Heard or Device Type Involved

IP phone

Voice Application Errors

SEP00032411017F -2147219945 CDBLException Dump: [Duplicate value not allowed] is displayed

CallManager Versions

CallManager 4.1

CallManager 3.0

CallManager 3.1

CallManager 3.2

CallManager 3.3

CallManager 4.0

CallManager Route Plans

Directory number (DN)

Voice Applications

Bulk Administration Tool (BAT)

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