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Capture IX 5000/5200 logs and upload them to a TAC case

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Cisco IX Log collection Procedure

You would need to login to the Web GUI of the IX5000/5200 on a Web Browser

You will see the Home Page as below, Navigate to the logs section on left menu

 

 

 

Once you are in the logs section, you will see the below window, Click on the Generate logs Tab on the Right to generate new log files, These logs  will not include the Reports and Captures.

 

 

The Logs will start generating as below.

 

 

 

 

Once it finishes, click on the Download logs to save logs on your local machine.

 

 

 

 

 

Save the tar.gz file on your desktop/computer and upload it to the TAC case for the review by Cisco.

 

Upload Logs

 

To upload the logs to the case, you can either email them to attach@cisco.com or upload them directly on Cisco.com if they are too large.

 

 

Email

 

To email the logs to us, please Reply-All to an email we have sent you, and ensure attach@cisco.com is CC'd on the email. Do not take the TAC case number (662XXXXXX) out of the subject line. This will automatically attach them to the case.

 

 

Cisco.com

 

For larger files (20Mb+), you will probably have to use the web tool. Go to Cisco.com -> Support -> My Open Cases.

 

 

logs5.png

 

 

Select your case number. Then hit File Upload to bring you down the page to the file upload section. From here just choose the file, select Log/Trace File, add a comment of what device the file is from and hit Upload File.

 

Reference, https://supportforums.cisco.com/document/103981/capture-cts-logs-and-upload-them-tac-case

 

 

 

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