CDR Analysis and Reporting - No records processing or records missing
Our CDR Records are no longer showing up in CDR Analysis and Reporting. They appear to have stopped the week prior.
These CDR records are forwarded to a reporting server (Variphy) which is no longer receiving the files. That said, Cisco's built in CDR reports do not work either since this date.
After further research, all CDR configurations are correct and services are running. Next step is to locate the CDR Record files and see if there are some that have not processed:
All CDR files are located and viewed from the SSH console by using the following command. There are multiple subdirectories so you may need to look through different directories using the following command which shows 8 directories in the case below. After digging I found that the files that had not yet processed were located under the tmp folder..
admin:file list activelog /cm/cdr_repository
dir count = 8, file count = 0
Continuing on, we find the logs were located in the following directory
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