Hi,
I am facing a problem in CDR issued,
We are using a auto auto attendant on exchange server than auto attendant exchange are connect to cisco call manager.
In Exchange auto attendant server pilot number is 54444 and this number(5444) configuration translation on Cisco call manager with 6297.
We we took the CDR ( Hunt pilot summary day of months)(5444), In the report is showing that total no of call received is 1256 and that calls agent answer 1206 calls and 50 calls are Abandoned, But we are checking the report of 6297 (Traffic Summary based on Phone Number(S) - Day of Month) in that report is mention Tandem call received 1675 + call on net calls 18 = Total calls 1693
Please can you tell me why both the report is showing different totla calls.
In Hunt pilot summary day of months total calls = 1256
In traffic summary based on phone number day of monts = 1693
please can you tell me that why two different report is showing two diffrent total calls.
Attached the file.
