With the release of Unity Connection 8.6 , there have been some significant changes to the upgrade process. In fact, the new upgrade process is known by its own unique name - Refresh Upgrade ( the previous upgrade process is referred to as L2 Upgrade). If taken care of before upgrade, the tips in checklist can save you a lot of time and hassle during upgrade.
"Refresh Upgrade" : How is different from previous upgrades?
Requires a COP file to be installed prior to beginning the RU (without the COP file, attempts to upgrade to 8.6 will be blocked from the start)
Looks like a “clean install” when viewing local console of machine
No switch-version (that the administrator will know about)
Most services will be offline for the entire duration of the RU.
All administrative interfaces will be offline
All phone access (including voice message access) will be offline
Thus, it is very important to plan for the maintenance window when least number of voicemail users get impacted with the outage.
Estimated Time for Refresh Upgrade = Time taken for L2 Upgrade + Time taken for Switch Version (Note: This is a Rough Estimate)
Impact on Unity Connection Cluster
While the publisher is being upgraded:
All admin interfaces (and other services) on both publisher and subscriber are disabled
Phone interface on publisher disabled, still enabled on subscriber
Users can still access messages on subscriber through phone, no state changes are preserved!
Any phone messages left on subscriber during this process will not be delivered until subscriber RU is started
While the subscriber is being upgraded:
Publisher is fully-functional, able to take messages and allow users to retrieve messages on all interfaces
Publisher will also deliver any messages from the subscriber while the publisher was being upgraded
Subscriber will pull down database from publisher, overwriting any local changes that took place while the publisher was upgrading (ex. changes to message read state)
When the subscriber finishes its RU, the cluster should be restored, and the publisher will have primary role
Do not start the upgrade on the subscriber server until after the upgrade of the publisher server is complete, or all Connection functionality on both servers will be disabled until the upgrade of the publisher server completes. In addition, the upgrade of the subscriber server will fail, and you will have to upgrade the subscriber server again.
CHECKLIST BEFORE REFRESH UPGRADE
Take DRS backup from the Publisher and the Subscriber. [Do not forget this step]
If Connection is running on a Cisco MCS 7825-H3 server or HP DL320G5 server: Connect a blank 128-GB or larger USB flash drive or external hard disk to the Connection server. (Note: Any data stored previously on the Flash Drive would be overwrriten.Hence, use a blank Flash Drive). You should leave the USB drive plugged into the machine for the entire duration of the RU to ensure it will safely complete.
Make sure that the COP file ciscocm.refresh_upgrade.cop is installed on the server before Refresh Upgrade is attempted.
It is advisable to have all the old messages deleted from the inbox of the users and also from the deleted items folder before attempting an upgrade. This is not a mandatory step but can help reduce the time taken for Refresh Upgrade.
Note: This article is just to give you a quick overview of Refresh Upgrade and checklist of a few very important things to do before upgrading.
Trying to add a MGCP in my home lab. However when defining the PRI in the webpage and hitting save, the error on the webpage is "Access to the requested resource has been denied". Any suggestions on what would be the corrective action?
Hi, We have implemented Courtesy Call Back and it sends the call to the CallBackEngine on the VXML application and in there on Intercept Caller Hang Up I get and error. However, there is no extra logging to see what the error might be. I ...
Hello Cisco, I have CUCM,CUC in my premise.We have a greeting message for all calls. After hearing greetings caller dials caller inputs,then the call is forwarded to phone extension.But after call are forwarded to extension there is no ring back tone...
Hi,I am new in UCCE and recently i have setup UCCE lab, when i am trying to make calls from Ingress gateway calls are getting disconnecting as soon as Agent pick the call. Also i have checked in CVP logs, i can see below error : 1562: 10.1.13.21: May...
Outgoing calls to PSTN, DTMF tones are not sent.Call manager version 12.5. Protocol MGCP. Link to PSTN is E1.====================================mgcp dtmf-relay voip codec all mode nte-gwmgcp modem passthrough voip mode nsemgcp package-capability rtp-pack...