Resolution
An agent receives an error message when trying to log in to the Cisco Agent Desktop. Refer to this table for various messages, possible causes and recommended actions.
| Message | Possible Cause | Recommended Action |
|---|
Error Reading File \\server\DESKTOP_CFG\config\ag_default\DataFields.ini [where server is the IP address of the CRA server]
| The DESKTOP_CFG configuration file is not read-write accessible to Cisco Agent Desktop users. The IP connection to the CRA server is lost. |
- Make sure that the shared location and read-write file access is properly established for the DESKTOP_CFG configuration file.
- Make sure that the IP connection to the CRA server is established.
|
Failed to login into CTI Manager Server! Please talk to your administrator. | Enable CTI Application Use is not configured for the agent user ID. You are using an invalid password. The Cisco CTIManager service is not running on the Cisco CallManager server. | - From Cisco CallManager, choose User > Global Directory and check the Enable CTI Application check box.
- Verify that you are using the correct password.
- Make sure that the Cisco CTIManager service is running on the Cisco CallManager server.
For related information, refer to Received a Failed to login to CTI Manager! Please talk to your administrator error message during login to CAD |
The ID you entered was not found. | The user ID you entered is invalid. | Make sure that you are typing the user ID correctly. User IDs are case sensitive. Verify that you are using the correct Cisco CallManager password. For related information, refer to An agent receives this error message when trying to log in to the Cisco Agent Desktop: The ID you entered was not found |
Unable to log agent in. | The agent's phone is not associated with the RM JTAPI provider in the Cisco CallManager. | If it is already associated, unassociate and reassociate it. If that corrects it, open a TAC Service Request to investigate availability of a Cisco CallManager correction. For related information, refer to When a user logs in with the correct details in Cisco Agent Desktop, the log in fails for some ICD agents, and the "Unable to log agent in" error message appears |
