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Cisco Communications Manager Express(CME) FAQ


This document answers some of the frequently asked questions related to Cisco CME.

Q: Does Cisco Configuration Assistant (CCA) support CME?

A: CCA only supports Cisco Smart Business Communications System (SBCS) platforms which does not include CME. Refer Cisco Configuration Assistant  for more information.

Q:  Is iDivert key supported in CME?

A: Currently iDivert its supported only for CUCM not for CME. However, as a workaround, you could try using direct transfer to voice mail. This configuration can be done using the E.164 option and for the configuration, refer to the document Transfer a Caller Directly into a Unity Express  Mailbox.

Another work around to achieve the iDivert functionality in CME is by using the DND. To forward any incoming call to the call forward destination for each line configured on the phone, for example forward to voice mail, press the DND key.

Note: If the call-forward destination is not set, pressing the DND soft key disables the ringer. Pressing the DND soft key during an incoming call forwards the call to the call-forward no answer destination if Call Forward No Answer is enabled. If Call Forward is not enabled, pressing the DND soft key disables audible ringing and visual alerting, but the call information is visible on the phone display. Refer Configuring Do Not Disturb for more information.

A third work around is this: For CUCME 4.3 or later and CUE 3.0, the Transfer to Voice Mail feature allows a phone user to transfer a caller directly to a voice-mail extension. The user presses the TrnsfVM soft key to place the call on hold, enters the extension number, and then commits the transfer by pressing the TrnsfVM soft key again.

Note: The TrnsfVM soft key is not supported on the Cisco Unified IP Phone 7905, 7912, or 7921, or analog phones connected to the Cisco VG224 or Cisco ATA. These phones support the trnsfvm FAC.

Q: Can I change the order of Directories on CME?

A: Changing the order of Directories is not possible. The first three Call History directories are "hard-coded" in the IP phone.

Q:Why I am getting error "Provider registration failed" while Gigaset phone is registering with CME (8.6)?

A:Define the authenticate mode use the


command in voice register global configuration mode. To return to the default, use the no form of this command.

Add the authenticate realm under voice register global

Router> enable 
Router# configure terminal 
Router(config)# voice register global 
Router(config-register-global)# authenticate [all] [realm string]


Realm parameter for challenge and response as specified in RFC 2617 is authenticated.

Q. How can I enable webAccess from the CLI in CME 9.x?

A. You can enable webAccess with the below commands:-

 service phone webAccess 0
 create cnf-files

Then reset IP phone.

Q. Is there a way to adjust the volume of music on hold (MOH) on CME 8.1?

MOH file, edit the file in an audio editor before downloading the file to router flash memory.

A.The volume level of a MOH file cannot be adjusted through Cisco IOS software, so it cannot be changed when the file is loaded into the flash memory of the
router. To adjust the volume level of a

Refer CME MOH for details.

Q. How to configure call pickup from others phone that is ringing?

A.Call Pickup allows a phone user to answer a call that is ringing on  another phone.

Cisco Unified CME 7.1 introduces Call Pickup features for  SIP phones.

SCCP and SIP phones support three types of Call Pickup: -

-Directed Call Pickup—Call  pickup, explicit ringing extension. Any local phone user can pick up a  ringing call on another phone by pressing a soft key and

then dialing  the extension. A phone user does not need to belong to a pickup group to  use this method. The soft key that the user presses, either GPickUp

or  PickUp, depends on your configuration.

-Group Pickup, Different  Group—Call pickup, explicit group ringing extension. A phone user can  answer a ringing phone in any pickup group by pressing the

GPickUp soft  key and then dialing the pickup group number. If there is only one  pickup group defined in the Cisco Unified CME system, the phone user can

pick up the call simply by pressing the GPickUp soft key. A phone user  does not need to belong to a pickup group to use this method.

-Local Group Pickup—Call pickup,  local group ringing extension. A phone user can pick up a ringing call  on another phone by pressing a soft key and then

the asterisk (*) if  both phones are in the same pickup group. The soft key that the user  presses, either GPickUp or PickUp, depends on your configuration.

Refer CME guide for more info

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