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Cisco CUACA Client 10.5 Cant Login with error "You are unable to login because a server cannot be located"

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Hi everybody ,  Im facing a problem that one customer have 2 Wan Circuits for HA purposes , and attendant console clients are behind that circuits with NATs ; with primary circuit attendat can login with server without any problem but when customer switch to secondary circuit , the attendant console clientes still works but if they logout and login again , they cant with error  "You are unable to login because a server cannot be located" .  Customer saids that is not a FW problem , he checked firewall and nothing drops there. Can someone help? In which logs can i check this ? Im trying check server logs but until now i couldn identify any error to solve this problem.

 

  • CUCM 10.5.2.11900-3 ->Attendant Console Server CUACA (10.5.2.10-15 )->Cluster FWD ->wan circuit 1 ->Attendant Console Clients (10.5.2.2804 ) = OK could login
     
    CUCM 10.5.2.11900-3 ->Attendant Console Server CUACA (10.5.2.10-15 )->Cluster FWD ->Wan Circuit secondary ->-Attendant Console Clients ( 10.5.2.2804 ) = NOK (Cant Login)

CUCM  10.5.2.11900-3

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