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Cisco Jabber - Visual Voice mail feature





This document describes the procedure for configuring the Visual Voicemail feature on Cisco Jabber.


Visual Voicemail 

Cisco Jabber supports visual voice messaging similar to any Cisco Unified IP Phones.  Jabber windows client can leverage the visual voicemail as shown in below configuration.



  • You can see, choose & play voicemail messages in any order of your choice
  • Visible message count
  • Notification of incoming voice messages
  • User can listen to voicemails from within jabber - No mobile call required
  • Call back option to the person who left the voice mail


Make sure to complete the voicemail integration with CUCM



Step1: Log on to Cisco Unified Communications Manager administration page. 

Navigate to  Cisco Unified CM Administration > User Management > User Settings > UC Service . Click  Add New . 

  • Select the UC service type - Voicemail
  • Click Next

Step2: Go to  User Management > User Settings > UC Service . Click  Add New . 

  • Select the UC Service Type  MailStore . 
  • Click  Next . 

Step3: Navigate to  User Management > User Settings > Service Profile . Click  Add 
New .

  • Enter service profile name as  Jabber .
  • Check the check box to make this profile the default profile. 


  • Select the Voicemail profile - Primary : voicemail service for Jabber  as configured in the Step 1
  • Select the Mailstore profile -  Primary : Mailstore for jabber as configured in the Step 2


Step4: Finally, Go to  Cisco Unity Connection Administration > Class of Service > Class 
of Service
 and ensure that Voicemail user Class of Service has the check 

Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox  checked and the radio button  Allow IMAP Users to Access Message Bodies  selected. 


Related Information


You can access messages from Jabber without either of these enabled in the class of service.

- Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox  checked and the radio button  Allow - IMAP Users to Access Message Bodies  selected. 

Selecting these two options is a mistake in the documentation for this integration.  I raised this to the BU last year and if the docs are still incorrect, maybe you can see that they are corrected as a Cisco employee.

It would be preferential to require a specific class of service parameter for the VMRest integration, however.

Good Document.. Thanks for sharing..

But I think under Voicemail profile section of Service Profile configuration.. we need to choose Unified CM-IM and Presence against Credentials source for voicemail service drop box.

Pls confirm.

Best Regards

'Anil Singh

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