There will be no new feature developments on the software beyond the 11.5 release.
Announcement on Cisco.com : April 5th, 2017
End of Sale (+ 6months) : October 4th, 2017
End of SW Maintenance : October 4th, 2018
End of Software Support (+3 years) : October 31th, 2020
Recording Conversations is a critical business requirement. Businesses record conversations for various reasons including Compliance, Quality Monitoring, Agent Training, Government Regulations, Analytics, Security, Liability Mitigation and Business Group Certifications.
Cisco offers multiple choices for businesses to reach these goals:
What options are available for existing MediaSense Customers?
Cisco would like to offer any help to customers who are currently using the Cisco MediaSense software. Cisco MediaSense will continue to be supported till the identified End Of Support in the End Of Life Bulletin.
We will also be willing to offer any support needed to move the Customers to a Solutions Plus recording solution.
The customer can continue to use MediaSense for more time as the solution is fully TAC supported. They can also move the audio recording solution to one provided by the SolutionsPlus vendor if required.
There are other third party solutions available for Audio recording on the Cisco Marketplace that can be explored for the particular customer situations:
Scenario 1d: Customer is using MediaSense as recorder for Branch on ISR Blades
Potentially affected Solutions: UC
The customer can continue to use MediaSense for more time as the solution is fully TAC supported.
MediaSense runs as a VMWare virtual machine on the blades. There are other third party solutions available for Audio recording on the Cisco Marketplace that can be explored for the particular customer situations:
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