The proliferation of mobile devices is forcing contact centers to take a look at how service is provided to their mobile customers. Listen as John Hernandez discusses practical solutions to the growing challenge of providing efficient service to the mobile customer with industry analyst Paul Stockford of Saddletree Research. Click on the .mp3 file below to listen now!
Hello, CUIC server taking a long time to finish the upgrade process, around 5 hours. I performed the switch version 5 hours ago and nothing yet. We believe it is normal behavior, right? How can I validate that please?  ...
I have this scenario with a customer and I'm not sure how to apply it.
Is it possible to make the 2 FXO lines on Site A only accessible for users on Site B?
Meaning users on Site A cannot use these 2 FXO lines.
Hi AllQuestion: Is there any way to find the MAC address of a PC which connected to Cisco ip phone directly from IP phone?(its web or ssh)my ip phone model here: CP-7821Note: I know that we can find it from Cisco switch using command “ show...
Hi teams, i have a case for ATA 191. This ATA is new. i just enable web access for this ATA, and never make new password. Default password should be admin/admin, cisco/cisco. but does not work.
Firmware ATA: ATA191.12-0-1-0405-005and then i tr...