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Cisco Named Top Leader in Gartner's "Magic Quadrant for Unified Communications"


I’m pleased to announce that Cisco has received recognition as a Leader in Gartner’s newly-released 2012 Magic Quadrant for Unified Communications (UC).  In this report, Gartner analyzed the current enterprise UC market, and named Cisco as a market leader based on Cisco’s completeness of vision and ability to execute.

Gartner’s Unified Communications Magic Quadrant reflects the rapidly changing needs of today’s knowledge worker.  Recent research from a Cisco IBSG Horizons study showed that a striking 95% of businesses are allowing employee-owned devices in some way, shape or form in the workplace. This includes smartphones, tablets and other personal devices that run on a variety of platforms. Highlighting this trend, Gartner closely evaluated UC options that work across multiple mobile platforms, and that provide support for open standards and interoperability with other solutions.

According to Gartner’s Bern Elliot and Steve Blood, “Enterprises wish to avoid ‘closed gardens’ and weak support for standards to ensure choice and control. Support for standards is a critical consideration, as enterprises wish to integrate their UC deployments with business partners, customers, business applications and third-party products.”

Support for multiple platforms

Cisco helps businesses address this growing need by providing a full suite of UC solutions for mobile devices across a variety of deployment options, including Apple, Android and other popular operating systems. For enterprises juggling a deluge of new employee devices and corporate platforms, the ability to provide full UC client support – including video, instant messaging (IM), presence and web collaboration – across a multi-vendor environment is critical.

Flexible Deployment Options

Gartner also emphasized the increasing role of the cloud in the enterprise. In fact, in a previous Gartner study entitled, “Predicts 2012: Successful UC Deployments Depend on Defining Organizational Objectives and Understanding the Challenges,” Gartner found that by 2016, 50% of organizations will address their UC needs utilizing a hosted subscription model, up from less than 5% today. This new trend reinforces a critical need for flexible deployment options.  Cisco customers can choose to deploy Cisco’s UC solution onsite and can choose from several virtual desktop integration options to deliver full voice and video functionality to thin clients. Or, they can choose a fully or partially hosted model with Cisco’s subscription-based UC offering, the Cisco Hosted Collaboration Solution.

And it’s fantastic that these reports are not just based on technology, but also customers’ success and a vision for the market direction. We’re excited to be on the leading edge of helping businesses with these fundamental market transitions and to be recognized by Gartner as a leader in unified communications. In a world that is more mobile social, visual and virtual, Cisco is committed to helping business work the way want – on any device, from any location.

You can find the full report here. Let us know your thoughts here, or @CiscoCollab.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.



links to reports seems to be broken. Please send the report ->

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In order to access the report, you will need to complete a registration page. Once the form is submitted, you will be able to see the report.

Please let me know if you continue to have problems accessing the report. I will be happy to assist you.

Thank you for your interest.

Kelli Glass

Moderator for the Cisco Collaboration Community


I actually had to use Google Chrome browser to pull up the report intead of IE.  It may be a Microsoft thing .

It's nice to see that Cisco has edged ahead to now be considered the leader, whereas the last Gartner UC report had Microsoft leading.  Personally, I think Cisco should take the "cautions" under consideration and even look at what the competition is doing well and incorporate into Cisco's UC offering.

Also, I humbly submit that Cisco should work harder to unify the Jabber offer and full functionality on its varied flavors of Windows, MAC OS, iPhone, and iPad.  I realize that the Android platform is newer so more development needs to occur.  A lot of the user community is reporting inquiries on feature roadmaps and commitment dates for what seem to be easily implemented features.


Thank you for sharing your feedback. 

We agree that a single architecture and a consistent feature set is required across platforms and devices. We are in the process of closing the remaining application feature gaps across the different platforms and devices and synchronizing mobile platform release timeframes. For example, we recently released new versions of Cisco Jabber on Android and iPhone.


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