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Walkthrough Wednesdays

Cisco Paves Way for CIOs to Fight Costly Voice Fraud, Theft and Service Attacks

Lisa Latour
Frequent Contributor

Enables partners to develop applications that improve the  security, visibility and control of the voice network; BT to deliver  first service based on the technology

SAN JOSE, Calif. – May 8, 2012 As IT managers look for ways to thwart voice fraud and other types of  malicious activity, Cisco today announced the Cisco® UC Gateway Services  API, a Web-based application programming interface (API) that could  play a direct role in helping organizations deal with this problem. The  API opens up the enterprise voice network edge to enable more voice  services on the Cisco Integrated Services Router Generation 2 (ISR G2)  router.

The Cisco UC Gateway Services API gives customers and partners easy  access to call information—both signaling and media—at the network  edge.  This information can be used to detect and thwart malicious  activity, including but not limited to: social engineering and  identity-theft scams, contact center account takeover fraud,  unauthorized network access and service use, and even the telephony  denial of service (TDOS) attacks that are often launched to divert  attention while cyber-thieves drain bank accounts of cash or steal  customer data from contact centers. Once malicious activity is detected,  the Cisco UC Gateway Services API allows applications to apply  appropriate policy action by the Cisco voice gateway, such as call  termination, call redirection or call forking (for recording).

This advancement is important as global telecom fraud losses are  estimated to be $40 billion annually, according to the Communications  Fraud Control Association (CFCA) Telecom 2011 survey.

The Cisco UC Gateway Services API is supported on the Cisco ISR G2 with  the Cisco Unified Border Element (CUBE) for SIP trunks and Cisco TDM  Gateways for TDM trunks, both of which provide voice connectivity to the  service provider.  Therefore, the services enabled by this API can be  extended across all voice gateways throughout the enterprise on a global  basis to achieve dramatic improvement in control of the edge of the  voice network no matter what technology the enterprise uses for voice  connectivity.


  • BT is the first service provider to take advantage of the Cisco UC  Gateway Services API by significantly bolstering its BT Assure Cloud  Security Service, which until this point has focused mainly on data  security services. Now, BT customers will be able to identify threats  for voice and data globally in a single dashboard and mitigate  these threats proactively. BT will be the only provider to offer a  single view based on its ability to monitor and control real-time data  and voice activity from the most widely used edge router in the  industry, the Cisco ISR G2.
  • The BT solution also uses the voice policy and security applications  of SecureLogix.  SecureLogix is the first Cisco technology development  partner to integrate its applications with the Cisco voice gateways  using this new API and deliver a complete solution to help both service  providers (like BT) and enterprises achieve a new level of visibility  and control of their voice traffic over the network.
  • Cisco enables these additional services without requiring additional  devices at the network edge.  Third-party applications using the Cisco  UC Gateway Services API can be run directly on the Cisco ISR G2 using  the Cisco UCS Express server blade built for the router chassis, or can  be accessed via the cloud.
  • The information made accessible by the Cisco UC Gateway Services API  can also be used in non-security-related cases, such as to ensure  regulatory compliance via call recording and improve business operations  with employee or departmental productivity and efficiency reports  showing call volumes, durations, and other details.
  • Cisco is also using the Cisco UC Gateway Services API to better  integrate its own products into the Cisco TDM Gateway and CUBE.  For  example, via the Cisco UC Gateway Services API, Cisco MediaSense can now  dynamically select and record specific calls, which is useful in  contact centers for quality monitoring purposes. 


Mark Lohmeyer, vice president of product management, Cisco

"Cisco has a long history of innovation. Innovative services made  possible by the Cisco UC Gateway Services API add value to our session  border control and TDM gateway offerings and bring added visibility and  control to the voice network."

Jeff Schmidt, global head of business continuity, security & governance, BT Global Services

"With Cisco and SecureLogix, BT can provide the industry's first  enterprise-wide security solution for both data and voice, which  includes TDM and SIP trunking, integrated onto a single platform - the  Cisco ISR G2. Our customers now have a single view of their network that  allows them to proactively identify threats and dynamically control the  network to prevent attacks."

Lee Sutterfield, president, SecureLogix

"Through Cisco's open API for TDM and SIP trunking, we are able to help  customers gain control and secure their entire network as they  transition to SIP with just a single application.  By integrating our  solution on the Cisco ISR using the UCS Express, we were able to help  our customers streamline the network edge by eliminating devices."

Cisco UC Gateway Services API (

Cisco Unified Border Element (CUBE) (

Cisco TDM Gateways (

Unified Communications on Cisco ISRs (

SecureLogix press release (
BT (

Technorati Tags:
unified communications, Cisco Developer Network, collaboration, Cisco  Unified Border Element, Cisco TDM Gateways, Cisco Integrated Services  Router, ISR G2

Used with the permission of The Network, Cisco's technology news site

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