This document covers the Cisco Prime Collaboration Assurance features and overview.
Cisco Prime Collaboration
Cisco Prime Collaboration becomes “the management platform” with UC 10.0 and beyond.
Now offered in two flavors namely,
Cisco Prime Collaboration provides simplified, unified management across voice and video collaboration networks. It offers automated provisioning, real-time monitoring, and proactive troubleshooting, plus long-term trending and analytics - in one integrated product.
A new packaging model for Cisco Prime™ Collaboration is offered beginning with Cisco® Unified Communications (UC) Manager Version 10.0. This model consists of two offerings: Cisco Prime Collaboration Standard and Cisco Prime Collaboration Advanced.
Cisco Prime Collaboration includes the following products and these applications run on virtual machines.
Prime Collaboration Provisioning
Prime Collaboration Assurance
Prime Collaboration Analytics
Cisco Prime Collaboration Assurance
Prime Collaboration Assurance is a web based assurance solution for Cisco Unified Communication Solution.
Currently supported for CUCM, IM&P and UnityConnection.
PC 10.0 would provide 3 key RTMT feature replacement for Cisco UC customers
Custom Dashboard for monitoring any performance counter
Customers get away from installing RTMT on and each laptop/desktop. With Prime, they have to install it just ONCE.
For real time monitor of performance counters of UCM and UnityConnection.
Pre-canned dashboard: Dashboard to monitor real time data of one or more of logically related counters.
Custom dashboard: To create dashboards of custom selected counters.
Cisco Prime Collaboration Assurance offers integrated monitoring and diagnostics for Cisco Unified Communications, Cisco TelePresence® and the underlying network infrastructure. It expedites operator resolution of service quality issues before they affect end users and helps avoid system and service outages for a greater end-user qualify of experience.
Cisco Prime Collaboration Assurance Standard supports
Cisco Unified Communications Manager 10.X
Cisco Unity® Connection 10.X
Cisco TelePresence components such as Cisco TelePresence Video Communication Server (VCS)
Cisco Prime Collaboration Assurance Standard offered in two flavors:
1. Cisco Prime Collaboration Assurance Standard The Standard offer provides essential fault and performance monitoring for core Cisco Unified Communications and Cisco TelePresence components. The solution is web-enabled, providing remote accessibility and avoiding the need to download client software and maintain various versions.
Key Features of Cisco Prime Collaboration Assurance Standard
A Sample Predefined Performance Dashboard
Dashboard - For real time monitor of performance counters of UCM and UnityConnection.
Precanned Dashboard - Dashboard to monitor real time data of one or more of logically related counters
Custom Dashboard - dashboards of custom selected counters
2. Cisco Prime Collaboration Assurance Advanced The Advanced offer is a full-featured real-time monitoring and diagnostics system for voice and video network assurance.
i have a callback script working for more than a year, i have used the same callback script logic for another application/CSQ but it fails at the point when an agent in the callback queue gets a call and presses a key to connect to the customer. Just...
Hi Experts, We're using cisco ISR 4431 and enabled cdr through syslog. behind 4431 is our genesys call center systems, now we want to consolidate cdr data of genesys and cisco vg cdr. but in vg cdr data, there only connectionid/fcid but no sip call-id whi...
Hi to all I have an SX20 Cisco TelepresenceSoftware version is: TC7.3.15.a9f4c3a I have this issue: WARNING: Default Call ProtocolThe default call protocol is set to H323, but system is not registered on that protocol. The system may n...
Hi, With the recent VCenter security vulnerability (VMware vCenter Server updates address remote code execution vulnerability in the vSphere Client (CVE-2021-21972)), one of the workaround was to disable the CIM server, could any advise the imp...
Hi guys, I will change some Calltype names, i mean, same Calltype ID different name. but i have some questions: 1.if I change the name, the HDS it will be update? or the logs in the HDS will be remain with the old name?When i check an historical repo...