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1655
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5
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4
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Cisco SX20 camera moving left right and shaking continuously.  We have factory reset the devices still it is a same problem. Even change the camera of working devices with issue devices still the problem.Now the software version of the device is  6.0

4 Comments
Dennis Mink
VIP Alumni
VIP Alumni

Raise a tac case and have it replaced

Michael Rubin
Level 1
Level 1

Down grade the software and upgrade again, connect the camera using known working wires and test.  The new wires should be used during upgrade and downgrade process.

Michael Rubin
Level 1
Level 1

Try adding or swapping the power supply to the camera.

PJMack
Level 7
Level 7

That is likely to be a hardware problem - I agree with the suggestion to open a TAC case. 

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