The UCCX Campaign Manager (UCCX CAM) application provides business users with an easy to use web based interface to manage the features and functions of the Agent Preview dialer of Cisco UCCX. This includes, managing campaigns, adding contact lists, monitoring contact lists and deleting contact lists.
The application integrates with Cisco UCCX via UCCX Configuration API. This is a restful method of integration, using authenticated HTTP(s) methods.
The application supports three levels of user access:
Administrator : Read/Write access to all configuration items including user management, UCCX connection configuration, Campaigns and other operational parameters
Campaign Manager : Read/Write access to every campaign in Campaign Management
Supervisor : Read only access to every campaign in Campaign Management
The application thus enables the call center administrator to assign the control of different campaigns to different Campaign Managers.
There is no need to give access of the Cisco UCCX admin interface to campaign managers which has much more complicated multiple configurations than just for day to day changes to be made for running of campaigns.
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