Deliver intelligent, personalized self-service over the phone. Cisco Unified Customer Voice Portal (CVP) enables customers to efficiently and enjoyably retrieve the information they need from the contact center.
Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information given by the customer directly to the agent along with the call itself to provide a seamless customer service experience.
Unified CVP helps:
Eliminate clunky, one-size-fits-all menu trees that can frustrate customers Deliver more relevant and personalized voice applications that exceed customer expectations Centralize management of larger, distributed deployments Increase visibility into your contact center operations to compare self-service performance against business metrics
Unified CVP combines the power of open standards with intelligent application development and management software to:
Provide enhanced call control, platform management, and reporting services Deliver a high-performance solution for enterprise-level contact centers Offer world-class customer service Increase customer satisfaction and overall business profitability
Key Business Advantages
Aligns the contact center with your business strategy to help ensure unique, personalized service to each customer based on customer data in your enterprise Makes the contact center flexible enough to change as your business changes Reduces costs by queuing at the edge of the network and directing customer interactions to more cost-effective, personalized voice self-service applications Creates a consistent, world-class customer experience by providing a transparent transfer of information from voice self-service to agent-assisted service
Somebody have use firmware MPP to device 7821,6921, 7911,7942,7962, sx20, VG224, VG320 and ATA187?I saw that 7821 I can use starting on v3 but I don't find nothing about other devices.I'd like register all device in the cloud.
hi Guys,i am was hoping someone can help pls. one of our clients has this question on the end user page for CER where users login to check web alert of 911 calls.when 911 is dialed, it provides webalert via end user page. user has the option to acknowledg...
I have a working LDAP Filter on the IP Phone field in the AD User (&(objectCategory=person)(objectClass=user)(ipPhone=*)(!(userAccountControl:1.2.840.1135126.96.36.1993:=2))) However, I am having trouble creating a workin...
I need to check if an agent is logged in however I need to check using the dynamic option. We capture the dnis and depending on the number assign it to a certain agent-we assign it to a user variable called "primaryagent" we then use the dynamic opt...
admin:show version activeActive Master Version: 188.8.131.5200-146Active Version Installed Software Options:ciscocm.preUpgradeCheck-00024.cop 1.9 FAIL Test dataBase Sanity-" Standard Common Phone Profile " present in "commonphoneconfig" table.It is rec...