Core Issue
This error message appears in the application event log:
AvCsMgr: Failed to create LogMgr (error = 0x80040154).
This error also appears:
AvCsMgr service failed to initialize the component manager.
When the AvCsGateway is restarted, these messages appear:
- Error initializing AvLogMgr CoCreateInstance: error 0x80040154 Class not registered ,Turn on initialization diagnostics to troubleshoot.
- AvCsGateway: Failed to initialize AuthenticationMgr (error = 0x80040154).
AvCsGateway: Failed to initialize AuthorizationMgr (error = 0x80040154).
The errors usually occur when these particular DLL files are either not present or not registered.
Resolution
In order to resolve this issue, after the AvCsMgr: LogMgr, AuthenticationMgr, AuthorizationMgr error messages appear, manually re-register these DLLs with regsvr32 from the \CommServer\Components folder in a Command window:
- AvLogMgrSvr.dll
- AvAuthenticationMgrSvr.dll
- AvAuthorizationMgrSvr.dll
Refer to Cisco Unity 3.1(x) and 4.x: AvCsMgr Service Fails to Start for more information.
