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Cisco Workforce Management - Installation Hints

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WFM 10.0 Installation Hints

 

Beside of the Document „Workforce Management Installation Guide 10.0” here are some hints which could help you installing the Software.

 

I needed five days and several resources to get over all traps …

 

SQL-Server installation:

 

Change the authentication mode:

SQL Server Management Studio

  • Right click on the SQL-Server à Properties

    • SQL Server- and Windows authentication mode

 

Be sure, that the Server accepts connections over TCP:

  • SQL Server configuration manager 

  • SQL Native Client (32-bit and the other one)

    • Client protocols

      • TCP/IP > activated

  • SQL Server network configuration

    • Protocols for <SQL-Server>

      • TCP/IP > activated

 

Ressource: I don’t remember. :)

 

If you have MS SQL-Server 2008 or newer, please be aware of the following:

The SQL-Server has a “Reporting Service” which has a Website and is listening on Port 80. To change this open:

 

Reporting Services Configuration Manager

  • Web Service URL

    • Report Server Web Service Site Identification > Change TCP Port; e.g. 8080

  • Report Manager URL

    • Identities for the Report Manager

      • Edit > Change TCP Port; e.g. 8080

 

Ressource:

https://supportforums.cisco.com/discussion/11359001/qm-852-installation

 

Postinstall:

 

Connection to ACD:

  • Database instance Name lowercase and all hyphens should be underlines.

  • uccxhruser password without special characters, like ! or $.

 

Ressource:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/wfm_8x/installation/guide/wfm852install-cisco.pdf

 

CTI-Connection:

Add the IP-Address of the UCCX-Server with Port 12028.

 

Ressource:

https://supportforums.cisco.com/discussion/11162336/wfm-uccx-80

and

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801putil.pdf

 

If you have further information to expand this document, feel free to add it! I think this will help many people, who want to install such a System!

 

Greetings,

DrMxxxxx