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Common Issues on CUE 7.1 and later versions


Port Calculation for CUE 7.1 and later

Common error message:

CUE8-0-1# show license status application

voicemail disabled, ivr session quantity (8) is equal to or exceeds

available ports (8)

ivr enabled: 8 sessions

IVR sessions reduce the number of sessions available for VM.

VM Sessions = Ports minus IVR Sessions.

If Ports = 8 and IVR Sessions = 8 then VM Sessions = 0

Majority of the users do not use IVR features so you may not install and/or activate an IVR license.

Please issue 'license activate ivr sessions N' where N should be 0, 2,

or 4 or 6 so that voicemail will get 8-N sessions, then issue 'reload'.

For installing/upgrading the software on ISM-SRE/SM-SRE modules:

These new modules offer to install the files directly form the router's interface.

You need not session in the CUE's inetrface.


service-module sm slot/0 install url url [script script-name] [argument argument] [force]


1.Router(config)# service-module ism 0/0 install url ftp://username:password@ script cue-vm-k9.sme.7.1.2.sre

In case of anonymous configuration on the FTP

2.Router(config)# service-module ism 0/0 install url script cue-vm-k9.sme.7.1.2.sre

For fresh installation the file to be installed first is

The package file to install is cue-vm-k9.sme.7.1.2.pkg

Make sure the rest of the files are stored in the directory mentioned in the URL above:






The lang .pkg file you wish to install.

Link for detail information:

Installing Cisco Unity Express 8.0 Software on Services Ready Engine (SRE) Modules:

For activating the permanent license:

In some cases even though the permanent license has been installed, the show license in use would show up the evaluation license.

CUE8-0-1# show license in-use

StoreIndex:  4  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 8 /8

        License Priority: Medium

StoreIndex:  5  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

StoreIndex:  7  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

        License Count: 105 /5

        License Priority: Medium

Please run the following command and reboot the CUE:

CUE8-0-1# license modify priority VMIVR-IVR-SESS low

Similarly for all the other features

After the CUE is rebooted the CUE would boot up with the permanent licenses.

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