This topic was a chance to discuss more about WebEx Meetings regarding installation, configuration, implementation, use, and integration with other applications. Learn the best practices to make the most of the tool, as well as the best practices to troubleshoot its common issues.
This forum event worked well as an introduction for those who are not familiar with the tool and have recently started to use it.
This event had place from Friday, March 20 to Friday, April 8, 2020
A.You can create a personalized session and assign it. You need to go to control Hub > Meetings > Webex URL > Configure Site > Common Settings > Session Type
In this menu, you can remove the video option and other functions that you would like to clock from all the attendees. When you complete modifying the list, you click on "Save," you must assign the name of this kind of session. Go to your user list, assign the new session type, and disable the predetermined settings
A.Here is a document that shows the process, if this is a free account:
In the following link, you can easily download the Webex Meeting or Teams desktop app. Also, you can find them for mobile devices as well in the different app stores. Please follow the install process and steps that the app indicates you
A.Here is a good comparison doc:
Some general rules:
* Anything beyond 1000 attendees must be Webex Events (you could use the broadcast feature)
* If this is a 1:1 or a small group you can use Personal Rooms (if enabled)
* If these are general meetings with less than 1000 attendees you can use Webex Meetings
* If you need one of the special features of Webex, then choose the type of meeting that includes that feature, (for example, if you need a 'hands-on lab' you need to choose Webex Training, see the special features list on the comparison doc)
A.Sure you can, you can do this either on your Webex home page or via Outlook (you must have installed the Outlook plugin/productivity tools in order to use Outlook to schedule Webex meetings)
On Outlook, you may see that there is a conflict, but if you just ignore that, there would be no issues.
A.You can change the way your Personal Room view looks. Update your profile picture, set your background image, and even change the appearance of your desk:https://help.webex.com/en-us/25u5hd/Customize-Your-Cisco-Webex-Personal-Room-View-in-Classic-View
During a Cisco Webex meeting, you can blur your background or set a virtual background, so meeting participants can stay focused on you: https://help.webex.com/en-us/80jduab/Change-Your-Video-Background-on-Your-iOS-Device
The feature to change the background on a video meeting is currently available only for iOS devices either iPhone or iPad, this feature is currently on the roadmap for desktop clients and Android, and will be available soon.
A. Is this what you are asking for? Under meetings?
Do I guess right that I don't have the Analytics option due to the fact that my Webex site is not enrolled yet on Control Hub?
A.Control Hub will allow you to access the analytics you are looking for, according to your conversation, in this case, you are missing the enrollment of your Webex Site to Control Hub, please access to your Webex Site Admin and enroll to Control Hub, also invite you as admin so you will be able to visualize analytics and also, troubleshooting:https://help.webex.com/en-us/n0rlwxe/Analytics-for-Your-Cloud-Collaboration-Portfolio
A.The linking process will get you access to advanced analytics base on the URL, that doesn't mean you need to migrate your administration to Control Hub.
Here is an article that details the implication of the site linking:
A.You will have to do this to get Analytics:
I tried on someone's free account yesterday on iPhone and tilted it in portrait mode and saw the participants in the grid view.I have not tried on the desktop, but it should be possible as well.
A.Here the limitations using Web App
A.Both will get you to the same page, Join is legacy but still working.
A.What you can do is to create your meeting with a password and set the email invite to not send the password on the invite, you can provide the password on a separate communication, if someone that has not been invited somehow gets the meeting link and the password, you as a host can expel or move to the lobby any participant on the meeting and then lock the meeting, so nobody else can join the meeting. See:
You have to use one of those subscription accounts in order to gain access to the site administration option.
If you activated your account from webex.com it does not have site admin privileges. If a partner granted the account those versions have Admin Control Hub.
A.Webex Meetings up to 1000
Webex Events up to 3000
Here is a comparison doc:
A.Unfortunately, no, the poll will be displayed to all attendees. As a workaround, you could create a 'Webex Teams Space' with only the participants you are interested in and create a poll on that Teams space.See: https://apphub.webex.com/teams/applications/pollbot-2-0-cisco-systems
A.Go to schedule an event. Under event name, you will find the option for registration, remove that mark and continue scheduling the event. Per default, attendees will be asked for a name and email address only. You can save these options as a template to avoid configuring again.
Single / Active Speaker
Equal / Grid
Overlay / Active Presence / Active Speaker and Thumbnail
non-Webex Registered(incl. Webex Teams)
1+5 w/t view switch button
A.If we are talking about the video: The video layout for the full screen is 5x5 from a computer. The experience is the same using WebEx teams and WebEx meetings
If you want to see the participant's names. The event center can hide this information and only the host and panelist will be able to see the names of attendees. At the top on your right, you will have the number of participants as host.
As an attendee, if the participant's list is hidden under panelist names you will see how many attendees have the session.
A. Layout for video its 25 participants, and you can move back and forward to see the rest of the video attendees. Here an updated link about that:
Applies for Event and Meeting, which are the ones who support endpoints.
In full screen here an updated article that shows those views
The first screenshot is the view that you will see using a Dx80, and Sx10. What type of video device are you using?
A. Endpoints registered or non registered:
Cisco Webex Meetings video conferencing (formerly Collaboration Meeting Rooms Cloud) and CMR Hybrid support up to six video screen displays. This includes up to five plus the active speaker.
Computers Mac or Windows
Grid or full-screen layout: Up to 25 video attendees are shown in equally sized windows.
Some reminders, I would like to share some of the best practices about how to join to Webex when working from home
Disconnect from your own VPN. Your employer might have provided you a VPN service (Virtual Private Network) that allows you to use the company's network while you're working remotely. You can use Webex Meetings without using VPN for an enhanced experience.
I suggest you pick audio over Webex video otherwise this would decrease your resolution immediately, eventually, you can turn off your video to adapt it to your network quality. You can do this at any time.
You can find further information here: http//cs.co/slow-connection
Take advantage of breaks. You could have a better experience when joining 5min before the session starts. Or even better, try to schedule at 15 or 45min of the hour instead of 2:00pm or 9:00am.
Switch to Call Audio. If your audio and video experience are poor when you're connecting via the internet or the call me/ call back is not working, you can continue collaborating. Call directly the session, you can find the access details and numbers and in the meeting invitation so you can join from your phone or mobile phone.
If the main phone number they have provided you is not available -temporarily-, the event invitation includes a long list of other numbers and the local number you can use to call and connect the audio. You can find further information here: http//cs.co/dial-in
You can find further information in the Webex best practices guide: https://www.webex.com/webexremotework.html#best-practices
To review the IT admin and final users guides, you can visit http//cs.co/business-continuity
A. Yes, you can customize your preferences of type of sessions and then assign to one or all the users, here the steps using control hub
And here the steps using classic site admin
In both scenarios mentions how to add that session type to all
A. If you are using the Webex Meetings Recording option is only for Host if you have Training recording that can be enabled for all participants into the Participants menu once the session is running. The last resource is the Bulk Modify User Attributes here the steps:
A. If I understood your question correctly, you want to use 2 different Webex Meetings users/accounts on the same smartphone and the same app instance, that cannot be done, the app only allows one active account.
If your phone somehow allows having two different separate instances of the app, you could set up one instance with one account and the use a different account on the second instance, I've seen some dual-SIM phones allowing to have 2 instances of some apps like WhatsApp, but that would depend on your phone, the Webex app by default does not allow this.
The only workaround I see for this is that you will need to sign out and sign in again using the other account.
A. After sign out and then sign in again the app by default will show the last user that was used, just tap on the upper left corner to 'go back', and then you will be able to select a different user@domain account.
A. If you are using the modern view, switch to the classic view, see this article:
A. If you do not see the 'classic view' next to the 'sign in' and 'language' links you are probably already on the classic view.
If you are on the modern view and do not see that then try to go to:
For example for the site 'cisco', the URL would be
A. Are you a full Admin of the site? Are these enabled on the English version of the site? if so, I recommend you to open a case on TAC.
A. Schedule a Webex Event can be a better solution for your needs, you are 100% in control of everything, so you can mute everyone and participants will need to raise hands to talk or, they can type their questions in the Q&A chat, here an article that provides details of what you can do in Webex Event:
A Webex Event can be scheduled as a regular Webex meeting by accessing to Webex classic view
You may use 'Event Center', on Webex Meetings you can mute all attendees, but they still have the ability to un-mute themselves.
When using the Webex Event Center type meeting you can set the "mute upon entry" feature or "mute all" feature, and the attendees will NOT be able to un-mute themselves, they will have to 'raise hand' or ask on the chat to be un-muted, or you may un-mute an attendee or panellist if you want them to talk. See: https://help.webex.com/en-us/WBX60224/If-the-Host-Mutes-an-Audio-Line-can-the-Participant-Unmute-their-Line
A. If possible, I'd suggest placing an external mic close to the instrument, or even better connect the instrument to the PC and share using the option 'optimize for motion and video' this way you can also play a video, and the audio will be streamed directly from the PC to the attendees.
If those options are not possible then you may select to "Disable noise detection" when prompted to mute your mic due 'background noise detected,' see:
Also see the tips and tricks for audio: https://help.webex.com/en-us/nc2bqt1/Tips-and-Tricks-for-Using-Audio-with-Cisco-Webex-Meetings-Suite
Here are some resources for virtual classes / schools / teachers / students / parents:
As an extra here is an article about a success case for online music education:
A. What type of meeting was that? That is for a "Webex Support" session.
If this was a "Webex Meeting" type of meeting or personal room, the host has to save the chat before ending the meeting.
Finally, this document refers to the 'legacy' Admin portal, the 'Webex Administration', not the 'Control Hub' Admin portal.
A. The chats on Webex Meetings are not saved. For that, you need to save information before the end of the meeting.
You can find a report about attendees, recordings and meetings. If you recorded the session you can obtain from there chats.
A. Once the 2 members are into the session the Host can lock the video of the attendee:
The other tip will be to select the video layout, pick the grid view, see the following screenshot:In this way, the interview will see both videos at the same time
The other option is to lock the meeting, and this will avoid that next person jump into the session
The recorder option is at the bottom of the meeting, and you can save the recording in your computer or cloud. This selection can be made on the meeting menu
A. When you record a Webex Meeting, the final recording will allow you to see the participants list, video (in case participants active it), and what is presented during the session.
If you are not presenting during the Webex meeting, it will only show who is talking at the moment.
For more information on how to record and access to the recordings, please take a look at the following article: https://help.webex.com/en-us/n62735y/Record-a-Cisco-Webex-Meeting
Recording will cover all the content shared by Host.
I did a test and sending a video from 2 participants recording covers both at the same time. You can choose how can keep both participants into the same screen in site admin >Common Settings > active speaker
Also review the following link to customize your recording: https://help.webex.com/en-us/530fzu/Select-the-Screen-Layout-for-Recordings-in-Webex-Meetings-and-Webex-Events
A. This sounds like a useful feature, I'll raise an enhancement request for it.Now, the host can manually stop the video of the participants, (on the participant list, right-click on the participant name, and click on 'Stop video'), so this could be done manually, however they can manually start their video again, currently there is no way to block some participants video and enable just a few of them.
You can also select what participants you want to 'lock' the video from.
A. Webex can send emails to invite someone, but it does not send SMS by default. However, there are 3rd party services that can transform email-to-SMS and vice-versa. Please note that Webex has not been tested with any of those.
I google it and found this: https://leadsbridge.com/integrations/cisco-webex/sms-notification/
Now regarding the Web services integration, there is some integration already available for Webex, see: https://www.webex.com/products/integrations/index.html
Now, basically, anything not on that doc would be considered a custom integration, and you may create your own customized integration using the REST API or XML API, here is the developer site for Webex, and the API specific sites:
main developer site
*** NOTE: Please notice the Cisco TAC does NOT support any custom integrations, in order to get support for your custom integration you require a developer support contract, or you may post a question on the main developer site developer.cisco.com ***
A. You might be hitting CSCvj93519 (https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj93519 ). This is usually fixed by uninstalling the app and installing the latest version from the app store. You can also use the work-around and increase the timer on web browser expiration.
A. What is the Site you are having trouble with? Do you have another site on which people can share with no issues? What is the Mac OS version people having trouble to share are using? What is the Webex Desktop App version people having trouble are using?
We had the same issue for Mac users - one fix to try is to go to
Mac System Preferences > Security & Privacy > Privacy Tab:and then I think there's an option for "Screen Recording", and make sure WebEx Meetings (and/or Teams?) is granted permission.
There are other fixes to try here:
A. You are currently hitting the following defect:
In order to fix this please uninstall the desktop app and re-install the latest version. This defect is fixed on desktop app 40.1
There is also a removal tool: https://help.webex.com/en-us/WBX000026378/Meeting-Services-Removal-Tool