What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees will learn how to use it to gather log and trace files in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Unified Contact Center Express (UCCX), how to view resources in real time, view standard alerts and generate custom alerts, and a whole lot more.
Discuss what systems RTMT can connect to and who can log in
Connect RTMT to CUCM and briefly tour the interface and navigation
View real-time utilization of resources (for example, Transcoder)
Set up a custom alert on a resource (and have it emailed to you)
View standard alerts/alarms
View the CUCM SysLog
Perform a device search
View the Audit Log
Gather a trace file
View a real-time trace
Use the Session Trace/Real Time Data to view Session Initiation rotocol (SIP) setup messages
Connect RTMT to CUC to view calls in real-time
Connect RTMT to UCCX to gather log files
Maren Mahoney has been in the information system industry for more than 25 years with roles in employee development, technical support and helpdesk administration, network administration, management and engineering, and networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute and teaches a range of technologies but specializes in Unified Communications. Before she joined Sunset Learning Institute (SLI), Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in Mathematics and Russian studies and plans one day to gain a master’s degree in Mathematics. Maren holds different certifications in Routing, Switching, and Data Center and a CCIE in Collaboration (#50569). Maren is also a US Army veteran.
Maren was recognized as a Cisco Designated VIP in 2019 for her contributions to the Cisco Community in the IP Telephony category.
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