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Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0: Upgrade, Migration and New Features Overview

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This tech-talk is about the latest UCCX version 10.0(1). The latest release has a lot of new features such as CUIC, Finesse, Media Sense  integration and also architectural changes which might not be noticed by  the customer directly, but is aimed at improving the product stability.

We discussed about these features in brief  along with changes in hardware requirement and support, upgrade  scenarios and migration options.

Watch the Tech-Talk and refer to my Blog for more details.

Comments
Sivanesan Rathinam
Enthusiast

Thank you

Aman Soi
Advisor

Good DOC.

 

regds,

aman

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