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Conference Now IVR and Single Number reach doesn't work

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Beginner

Hi community,

 

maybe someone has already experienced this issue. When using conference now you define a number which triggers an IVR prompt where you can setup your meetings. I the ani is associated with an active SNR number the IVR script won't let the user finish putting the digits in and repeats itself. It works without any problems from internal dn's as well as external callers.

 

Does anybody have an idea to what it might be related to?

 

Thank you in advance.