Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partner.
Before proceeding to Step 2, have all of your new assigned telephone numbers and your ported numbers available. Also, be sure to coordinate your porting dates with the CCP Provider, as your ported numbers will not be active until they complete the porting process. Verify that your Provider has enabled your Cloud PSTN services for both incoming and outgoing calls.
STEP 2: PROVISION
In Control Hub, launch the First Time Setup Wizard (FTSW) or Add Location function under Services. Simply select “Cloud Connected PSTN” and your preferred PSTN Partner from the drop down. Add your telephone numbers obtained from your CCP Provider for this location and complete your location setup.
Notes:
STEP 3: Place and Receive PSTN Calls
That’s it! You are now ready to place and receive PSTN calls with your Webex Calling service using your selected CCP Provider. IMPORTANT! Remember that you are responsible for providing the CCP Provider current address information to assure your emergency services (E911) are enabled (Note: changing location address in Control Hub does not update your CCP Emergency address information).
Learn more about the Webex Calling CCP provider partners available today!