Read this insightful article about blending disparate communications channels into a harmonious experience for customers and contact centers, as written by Paul Stockford, Chief Analyst of Saddletree Research.
I have a user that when they login to listen to messages they get a message saying "9 cancelled playing messages press 1 to listen to messages..." when they press 1 it just says "Message 1 9 cancelled playing messages press 1 to listen to messages.....
view more
I am using a set step to build an email body via the following block for a post call survey email. In my testing, I am just running this in a script that just sends and email until I get it all worked out. When the email gets to the recipient,...
view more
Good Afternoon, we are currently in the middle of making some tweaks for the Ray Baum act requirements in January of 2022. Looking to see what other customers are doing to track the mobile device (J4W registered through VPN, and 8800 series register...
view more
Gurus -From previous discussions for the ATA 191 Multiplatform adapter, its been stated the ATA 191 MPP firmware can be upgraded without a CUCUM (@LeoLaohoo, @NithinEluvathingal). My current firmware is 11-1 and I am wanting to update it to 12.01.1 S...
view more
Hey guys, I cannot find voice commands on cisco router series 2900, I have licended it, but no luck Command: voice service voip NT: Setting up on a packet tracert
