Read this insightful article about blending disparate communications channels into a harmonious experience for customers and contact centers, as written by Paul Stockford, Chief Analyst of Saddletree Research.
We recently rolled out Webex Meetings to our staff to support a more work at home environment. We were in a pilot phase prior to COVID-19 but had to accelerate that plan for obvious reasons. None of our initial Pilot group had this issue. ...
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Good Day, Stay Safe & Healthy, I have installed on-Premise as following, 1: CUCM 10.52: Cisco Unity we have got Cisco Webex Meetings. Could you please help me to find out the way to integrate Cisco Webex meeting with o...
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With the world heading towards IP based everything in the very near future, it would be prudent for Cisco to begin to look at making one of the standard Audio over IP formats available as a way to input audio into the most advanced endpoints. Dante of AES...
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Hi All,I am running CUCM v 12.5.1. I have Extension mobility setup for the users.When I try to make a regular outbound call to any working PSTN number, it works fine. However, when I call to a mobile number which is switched off or out of coverage ar...
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Hi Everyone,When I connect my IP phone 8841 directly to cable modem (Motorola), the Phone get registered in CUCM. but when I connect the IP Phone with WRT54G2 in between, the Cisco IP phone does not get registered in CUCM.It says "verify your service doma...
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