Read this insightful article about blending disparate communications channels into a harmonious experience for customers and contact centers, as written by Paul Stockford, Chief Analyst of Saddletree Research.
Hello All I can't find that document of uccx9.0 compatibility matrix. I just want to know what version of java UCCX 9.0.2 support. Thank you in advance.
Hello, I found the incorrect time in my reporting callStep where I get the report,Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > Device Reports > Route Patterns/Hunt Pilots > Hunt Pilot DetailI already restart the ...
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Hi , There's a situation where i am building my custom form element in CVP12.5 call studio. IT is giving fine "initial_audio_group" and "noinput_audio_group" and "nomatch_audio_group" recordings . But the problem is once initial_audio_group is played , an...
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If we have a dial-peer has translation rule for outgoing calls, and if the calling number doesn't match with any rule, Will the call pass to the destination or drop?
