Read this insightful article about blending disparate communications channels into a harmonious experience for customers and contact centers, as written by Paul Stockford, Chief Analyst of Saddletree Research.
Hello All,I purchased the NFR 11.5 UC Packages a few months ago and I have voice lab now up/running. But the SIP Called Party Tracing doesn't display. I read that this is due to a beg. Could someone verify/assist. Is there a work0a-round. I think tha...
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Dear All,I need assistance with the following issue.I set Call forwarding to my mobile number from my extension and call forwarding is working fine, but I see my extension's DID number on mobile which is causing inconvenience to identify in case of missed...
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Dears, After changing the IP address of my CUCM server running version 9.1.2SU4 the Cisco CAR DB is not running. i tried many workaround that i found throughout the support forum like the below, but didn't succeed: 1. Disable the "CDR Enabled Fl...
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Can you delete a phonebook source from the TMS Phonebooks? I have multiple duplications in my Phonebooks and would like to clean it up so that I only have one phonebook per location - how do I delete the resources? Thank you. TMS
the CER 11.5 release notes show that CUCM 12.5 is supported, however, in the CUCM 12.5 CSR it shows the min version of CER needs to be 12.5. can anyone confirm?
