Read this insightful article about blending disparate communications channels into a harmonious experience for customers and contact centers, as written by Paul Stockford, Chief Analyst of Saddletree Research.
Hi all Hope you may help. My search has yet to uncover the answer. I have a 78xx phone 2 lines reprogrammed , cucm 10.x and would like to have a number of speed dials available (more than 30). The speed dials are added via the self servive...
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Calling from Cisco phone to any mobile phone(PSTN)If mobile user didn't pick call, then Cisco user cant hear announcement/VM of that mobile service provider.When calling from my mobile to that mobile user, I can hear the announcement/VM. Ca...
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Hi there everyone! I'm trying to setup the 8865 multiplatform with a standard SIP provider (Telnyx, in this case). I think I bit off more than I can chew. I've managed to get the phone to register briefly, but then it'll lose registration. All...
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I have Webex site with Hybrid calendar and call services enabled for Cloud registered Room Kit's, and when dialing a complete URI to any non webex.com or cisco.com domain the call fails. Troubleshooting it I saw the call routing into the Expressway'...
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I've been doing some updates at several remote locations and somehow I broke Caller-id. We used some older 2811's as H.323 gateways as well as routers on a stick, during the process I updated the IOS from 12.4 to 15.1, increased the RAM, PVDM2, and added ...
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