Could not update the user on the CallManager.

[FrancoisFalanga]

Hello,

When I try to add a new Jtapi Trigger on the CRA, I have this :"*Could not update the user on the CallManager."

IPCC Express premium 4.0, CCM 4.2

I searched on the help and on the Internet but I didn't find why the couldn't update the user on the CallManager.

Does someone could help me?

Thanks. t

[Greeshma Bernad]

Thank you for your posting and interest in the Cisco Support Community.  For best practices on posting documents in this community you can refer to

https://supportforums.cisco.com/docs/DOC-6022#Can_I_use_documents_to_post_technical_questions

For technical questions related to a Cisco Product or Technology, we encourage you to post on the Network Professionals Forum (NetPro). For your specific issue, you can go to IP Telephony forum

[FrancoisFalanga]

It's OK, now. I didn't resolve the issue but I did what I had need in a different way.