My company has 4 Call Manager subscribers, two at our HQ datacenter and two at our colocation. We powered down everything at our colo this part Saturday because we are moving it out of state. Since then, we have had random locations having switch ...
Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls. We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls. Th...
Hello Everyone, one of my clients currently have a CUCM cluster with 1 publisher and 6 subscribers, this cluster is running version 11.5.1 SU2. i am planning a refresh upgrade to version 14 using PCD. but before this upgrade, i am planning a minor up...
Our Forum Alert III Secondary Crash Net (SCN) is inoperable. I've heard the cisco cm could be configured to set up some devices to act as a ringdown, they called it a “Switch Box.” This would allow our Base Operations guys to have a work around from ...
Where does one set the FROM e mail address used by CUIC report scheduler to e mail reports? I thought I knew....but it isn't where I thought it was. And I cannot find it in any documentation....
Hi,I am getting the CDR error like below 10021 There are no matching recordsVerified under service parameters , cdr flag enabled True Please helpCUCM 11.5 Thanks
Dear Sir i am new to 8851 ip phone , just need help for speed dial kem i do program speed dial entries into the device and when the phone is turned off the entries are lost is there is any advice why list is forgotten from the phone ? thanks
Hi Experts,I am sitting with an unique issue where my Auto Attendant works perfectly from inside the office, however it is not reachable from external calls.Connection ISP > SIP > CUBE > SIP > CUCMWhat I am seeing is as soon as I direct the call to C...
with ver6.xwhen the operation receive a call from PSTN and transfering to the internal user, on internal user phone, it shown the call from operator, we want to setup shown as the real caller, anyway to enable it?thanks
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
Hello Cisco-Community ! We actually face a severe problem concerning mostly our cellphone or landline call-in users in WebEx meetings or even conversations from PSTN (mostly vodafone mobile) to normal CUCM SIP registered internal office phones. It ra...
I have a real estate office with a receptionist and a realtor. The realtor phone is set for CallFwdAll to their cell phone. The customer calls into the main number. Then transfer the call to the realtor. The call then get's forwarded to the reatlor's...
We're running into an issue where our agents on a third party contact centre system are experiencing 1 way audio on an intermittent basis roughly around the 15 minutes mark.This is a CUCM v10 solution, connected to said 3rd party contact centre solut...
Hi,I am reading about Cisco Unity traces and may need a little help with this. The operator mailbox is receiving messages. I want to trace how a call is being routed to this mailbox. I know if a caller into Unity reaches the Opening Greeting and that...