Situation 1 : If a few ports register and rest do not.
++ Go to Tsp Settings and configure automated voice lines to 255
Situation 2 : If the Cti ports are registered and the Cti rp is not.
++ Restart the CTI manager service on all the related nodes.
++ Ensure that the CTI RP is deleted from the CUCM and created from the CUXAC side.
Situation 3 : If the CTI RP is registered and CTI Ports are not registered
++ Ensure that the wave/media driver are installed.
Situation 4 :If none of the Cti devices register.
++ Problem might be with the tsp or wave settings . Ensure that the correct version of tsp is installed . If the CUCM has been upgraded then download the latest tsp from CUCM plug in.
++ To isolate that the problem is with the tap, go to ac server . Run > dialer . If you cannot see the Cti ports then the tsp is faulty.
++ To isolate the issue with the ac user , try logging into the cucmadmin page with its credentials. It should allow you to log in . If the ac is 8.5 or above , ensure that application user is used instead of end user.
++ Try re installing the tsp and wave drivers.
++ Verify that the tsp configurations are as per documentation .
++ Still if the ports do not register , Ensure that the common device configuration has ipv4 instead of ipv6 . The following trace snippet should help confirm the issue.
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