This document answers frequently asked questions we hear on the TelePresence TAC team and Licensing team regarding the enforced licensing starting in CTS-Manager 1.7. Please note the document links at the bottom of this document are the official references for CTS-Manager licensing documentation.
A. Room Licenses are required and Feature Based Licenses are optional to enable that feature. The following are additional optional features:
View the CTS-Manager admin guide for information regarding what licensed features are available in your specific version:
A. Room licenses could not be uploaded to the server until 1.7 so there is no reference to this in the software of CTS-Manager before 1.7. Refer to your sales or purchase order to see how many room licenses you have purchased.
A. Licenses are available in groups of 10, 50, and 100 rooms.
A. Refer to the instructions in the Administration and Installation Guide for “New Customers” – you will need your Product Authorization Key (PAK) and your server’s License MAC address.
A. Follow the instructions in the Administration and Installation Guide for “Existing Customers”. You will be prompted through instructions on how to get the upgrade license. After following the instructions and entering the information into the license request tool, you should receive a license file within one hour.
A.You can request license files before the upgrade by emailing the Global Licensing Team (GLO) at firstname.lastname@example.org. You will need to provide the following: Cisco sales order number or purchase order number for proof of purchase.
A. There are two types of part numbers which are available with different delivery methods:
Q. How do I locate the MAC address of the CTS-Manager server?
A. Login to the GUI and go to Troubleshoot > System Information <or> obtain the License MAC address from the command line interface (CLI) by typing show status.
Important Note: Copy the MAC address exactly with all letters capitalized! Lower case letters submitted with a license request will cause your license to fail. (Typically indicated by Code: 502910 - INVALID_LICENSE - Invalid license specified )
A. Refer to the CTS-Manager Administration and Installation guide for the two options:
A. If no room licenses are installed, configured rooms will not be subscribed to CTS-manager and you will be unable to schedule meetings with those rooms.
If not enough room licenses are installed, configured rooms over the license limit will not be subscribed to CTS-Manager and you will be unable to schedule meetings with those rooms.
A. 1.7 is the first version to introduce optional licensed features. You will need to purchase a license to enable this set of features.
A. The Metrics Dashboard and Reporting API requires only one feature license which enables both items. These are not available separately.
A. Historical data previous to turning on this feature will not be reported on. For new data, allow 24 to 48 hours for data to accumulate and be processed by the server maintenance cycles to be reported.
A. Contact Cisco Technical Assistance Center (TAC).
A. Go to Configure > Licenses > License Files. A valid license will be listed with a status of "LICENSE_VALID".
A. Email email@example.com with the information about your license and your proof of purchase. Include your Cisco sales order number or purchase order number.
A. Yes - with the 1.7 release, these endpoints can be scheduled as a Video Conferencing (VC) endpoint.
A. Yes - a room license is required for any VC room that is going to be scheduled with CTS-Manager. Both TelePresence (CTS) and VC endpoints come from the same pool of purchased room licenses. To read more about configuring video conferencing room, see http://www.cisco.com/en/US/docs/telepresence/cts_manager/1_7/admin/ctm_cfg.html#wp1212091.
A. Licenses are tied to the MAC address of the server. A new license will need to be requested with the new MAC address if the hardware is replaced.
A. License files are bundled as part of backup. The restore process restores the backed-up license files to CTS-Manager server with the same system Host ID (MAC address). See http://www.cisco.com/en/US/docs/telepresence/cts_manager/1_7/admin/ctm_cfg.html#wp1174309.
A. Yes - any partner using a Not For Resell system is entitled to a CTS-Manager 1.7 room license file for 10 rooms. Partners should use the built-in Getting An Upgrade License feature as discussed http://www.cisco.com/en/US/docs/telepresence/cts_manager/1_7/admin/ctm_cfg.html#wp1218109 or contact firstname.lastname@example.org.
A. Yes - a license file for the Commercial Express bundle is required for operation of CTS-Manager, CTMS and CTRS. The license file is installed on the CTS-Manager which then will pass licensing activation to the CTMS and CTRS applications. For additional information, reference this link: http://www.cisco.com/en/US/docs/telepresence/cts_admin/Commercial_Infrastructure_Solution/Guide/bundle_solutions_pref.html#wp1021447
A. Customers deploying the Commercial Express bundle on VMWare need to take care that only the licensing MAC address is used for licensing which is a software generated address created for use with Virtual OS installations.