The most common error when connecting Exchange to CTS-Manager is the error listed below, and it covers an array of issues. "Failed to establish a connection to X.X.X.X with the information provided. Code: 501000... Unable to establish a connection with Microsoft Exchange server because Unable to validate exchange web service connection."
To fix this, we need to go through each of the fields under Configure -> Microsoft Exchange Web Services as below.
Check from the CTM CLI that we ping the CAS server with utils network ping [ip_address]. DNS also must be configured and able to resolve the CAS server in DNS forwards and backwards. Check this with utils network host [CAS_ip] and utils network host [CAS_hostname]. If either of those don't resolve, you need to fix your DNS entries
Ensure Secure is selected if we are using an Exchange certificate. In almost almost all cases, we are.
Ensure tcpport 443 is open between CTM and Exchange for Secure mode (80 for insecure mode). There is way to check this from CTM, you need to check your firewall rules.
Ensure the CTS-Manager super user account exists in Active Directory. Reset its password if necessary.
Ensure we are using the correct certificate. The best place to download this from is https://[Exchange_IP]/EWS/Exchange.asmx. If this page comes up, you also ensure EWS is running (Note: You do not need to sucessfully log in to download the cert). To download the certificate from Internet Explorer, go to the above URL and click the lock icon or Certificate error (depending on your version of IE). Click View Certificates and go to the Details tab. Click Copy to File... and save the cert as a DER encoded binary X.509 (.CER) file. Upload the certificate to CTS-Manager.
Ok I have a strange issue here. I have a customer who has a queue where customers get transferred out to an external number or a ring group outside of UCCX. We wanted those calls to count in reporting as a handled call or flow-out instead of a...
i have cucm 12 and cuc 12 , i have configured an auto attendant on the unity with call handlers , the problem is after calling the auto attendant from the pstn the caller input isnt getting detected while it is detected when calling from insidei get calls...
Dear community, I have a DX80 and a Jabra Handset 450 (USB phone).Frequently, we observed a disconnection of the Jabra phone.This disconnection consists in"not hearing his interlocutor on the phone" and conversely for the person calling.One way to so...
Dear all,I am trying to use mini kit with Webex Meetings in a trial, and although my desktop app and the mini-kit device are paired and I can share content, I cannot use the kit to join a meeting (when I am in the room) when I have the option enabled in m...