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CUC 8.x Error: "The extension or phone number violated a restriction in the Restriction Table"

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    Introduction

     

    When  trying to import users to Cisco Unity Connection 8.x from Cisco   Unified Communications Manager, the following error message is received.

     

    The   extension or phone number violated a restriction in the Restriction   Table

     

    This document explains how to  troubleshoot this issue.

     

    Prerequisites

     

    • Cisco   Unified Connection 8.x
    • Cisco Unified Communications Manager 5.x  and above

    Components Used

     

    • Cisco   Unified Connection 8.6
    • Cisco Unified Communications Manager 5.x  and above

     

    Problem

     

    When trying  to import users to Cisco Unity Connection 8.x from Cisco Unified  Communications Manager, the following error message is received.

     

    The  extension or phone number violated a restriction in the Restriction  Table

     

    Solution

     

    This  issue can happen when a pattern is blocked in any of the restriction  tables in Cisco Unity Connection.

     

    Cisco Unity  Connection comes with the following predefined restriction tables, which  you can modify,  but cannot delete.

     

    By default, each  of these restriction tables prevents access to long distance phone  numbers.

     

     

        * Default Outdial

        *  Default Fax

        * Default System Transfer

        * Default  Transfer

        * User-Defined and Automatically-Added Alternate  Extensions (Connection 8.5 and later only)

        * Excluded  Extensions for Automatically Added Alternate Extensions (Connection 8.0  only)

     

     

    Check in all the predefined  restriction tables and see if any pattern is blocked. If so, unblocking  the pattern in the

    restriction table  will resolve the issue.  Refer the document  Modifying Restriction Tables in Cisco Unity Connection  8.x

    on how to modify the restriction table so that the  pattern can be unblocked.

     

    For example, if the pattern *  is blocked in the default Outdial restriction table, this can cause all  MWIdialout extensions to violate the

    restriction table. In this  scenario,  unchecking the * from default Outdial restriction table will  help in importing the users

    without any issue.

     

    Also  refer the Cisco Bug ID CSCts38512 (registered customers only) for more information on  the error message.

     

    Related Information

     

        * Cannot Import Users from Cisco Unified Communications  Manager 5.x to Cisco Unity Connection

        *  Managing Restriction Tables in Cisco Unity Connection  8.x

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