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CUE Software Licenses

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Introduction

 

This document describes the methods for obtaining software licenses for Cisco Unity Express.

 

 

Pre-requisites

Cisco Unity express 7.1 & later versions

 

Obtaining Software Licenses

Beginning with Cisco Unity Express 7.1, a new type of license called CSL licensing is supported. With CSL licenses, the mailbox license count includes both personal mailboxes and GDMs. The type of the mailbox is determined when it is configured. Also, the call-agent is no longer specified using licenses and can be configured either as part of post-install process or during bootup.

 

You can buy CSL licences for the following types of features:

 

Mailboxes

 

Ports

 

IVR

 

TimeCardView

 

 

As an example, if you purchase CSL licenses for 4 IVR sessions, 10 ports, and 265 mailboxes, then you can use 6 ports for either the Auto-Attendant or voice mail, and 4 ports for IVR.

 

You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant with basic IVR applications. IVR session licenses are only required if your application contains advanced IVR features such as email, fax, database access or VXML scripts. Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant applications. Please carefully consider how many IVR session licenses you need and only install or activate licenses for that number of IVR sessions.

 

If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant applications will be disabled due to the lack of available ports. The show license status application command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)" where X is the number of IVR sessions and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the command license activate ivr sessions N (where N is less than the number of ports and may be zero to deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then issue the reload command.

 

The number of "ports" licenses purchased can be used for both voicemail and auto-attendant calls. You do not need to purchase any IVR port licenses if you are only planning on using voicemail and auto attendant. IVR port licenses are required if your application contains IVR features such as email, fax or database access.

 

Obtaining Migration Licenses

 

There are two methods of obtaining CSL migration licenses:-

 

     • Using the Migration Portal

 

     • Using Cisco License Manager

 

 

Note:-  There is no cost to obtain migration licenses for CSL.

 

 

To obtain CSL migration licenses you need to have the following information:-

 

     •The SKU for the features that you need.

 

     •The Product ID (PID)

 

     •The Serial Number (SN) from the device.

 

1) Using the Migration Portal

Note:- You must have a Cisco.com password to access some of the URLs in the following procedure.

 

 

Follow these steps to obtain a migration license for your existing Cisco Unity Express 7.1 features:-

 

Step 1

 

Go to the licensing portal at www.cisco.com/go/license and click the link license migration portal.

 

 

Step 2

 

On the router that is running the features that you want to migrate, enter the show inventory command to see the corresponding product IDs and serial numbers.

 

 

Step 3

 

Enter the appropriate product ID and the serial number and click Continue.The product ID is the type of Network Module that you are using, such as AIM-CUE.

 

 

Step 4

 

Use the drop-down menus to select the product family, product, and feature (SKU), then click Continue.

 

 

For the product, use the SKU that you determined in the previous section for the features that you want to migrate.Enter your registration information, including your company's name and e-mail address, then click Continue.

 

 

Step 5

 

Verify all of your license information and click Submit to receive the free CSL upgrade license file by e-mail.

 

 

Step 6

 

Repeat the appropriate steps above for each device that is running features that you want to migrate.

 

 

Step 7

 

Copy the license file(s) to a FTP or TFTP server.

 

Refer Installation of license to install licenses.

2) Using Cisco License Manager

 

 

Cisco License Manager is a software application that assists you in obtaining licenses from Cisco, deploying the licenses to the Cisco devices in your network, discovering the devices, and managing and viewing your inventory of licenses and devices.

 

 

Restrictions for Using Cisco License Manager

 

 

     •Cisco License Manager (CLM) only runs on a server with Windows XP.

 

 

     •Firewalls are not allowed between the Cisco License Manager server and a GUI client.

 

 

     •For device notification to be successful, ensure that the Cisco License Manager hostname exists in the Domain Name Service (DNS) or that the      device has the Cisco License Manager hostname and IP address configured to receive messages.

 

 

     •Make sure that there is a valid connection from the Cisco License Manager server to Cisco.com.

 

 

For a network-wide deployment, the Cisco License Manager can automate all license-related work flows by securely communicating to the licensing back-end fulfillment systems at Cisco.com and deploying the obtained licenses to managed devices on a network-wide basis. The application also keeps an inventory of deployed licenses and generates license reports.You can use the Cisco License Manager application programming interface (API) to write programs for your specific licensing tasks. Cisco License Manager runs on Windows XP and uses Java to connect to Cisco.com and to Cisco devices.

 

For information about downloading and installing the free Cisco License Manager Client and Server applications or ordering the optional Cisco License Manager software development kit (SDK), go to this URL:

 

http://www.cisco.com/go/clm

 

 

Obtaining New or Additional Licenses

 

 

There are two methods of obtaining CSL migration licenses:

 

 

     •Using the Licensing Portal to Obtain Licenses for Additional Features or Applications

 

     •Using the Cisco License Manager to Obtain Licenses for Additional Features or Applications

 

 

To obtain new or additional CSL licenses you need to have the following information:

 

 

•The SKU for the features that you need.

 

 

•The Product ID (PID)

 

 

•The Serial Number (SN) from the device.

 

 

1) Using the Licensing Portal to Obtain Licenses for Additional Features or Applications

 

Note:-      You must have a Cisco.com password to access some of the URLs in the following procedure.

 

 

 

Follow these steps to obtain additional licenses for Cisco Unity Express 7.1or later features:

 

 

Step 1

 

Go to www.cisco.com/go/ordering and choose one of the ordering processes (via partner, Cisco direct, etc.) to order licenses. The SKU is used in the ordering process to specify the desired licenses for the Cisco Unity Express features that you want. When you purchase a license, you will receive a product activation key (PAK), which is an alphanumeric string that represents the purchase.

 

 

Step 2

 

To get your license file, return to the Cisco Product License Registration Portal at www.cisco.com/go/license and enter the appropriate information.

You must enter the PAK and the unique device identifier (UDI) of the device where the license will be installed. The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray visible on the front panel of field -replaceable motherboards. The UDI can also be viewed via software using the show license udi command in privileged Exec mode. The UDI has two main components: the product ID (PID) and the serial number (SN).

 

 

Step 3

 

Download the license file or receive the license file by e-mail.

 

 

Step 4

 

Repeat the appropriate steps above for each device you want to obtain a license.

 

 

Step 5

 

Copy the license file(s) to a FTP or TFTP server.

 

If you have not yet installed your license, continue with the Installation of license /Activating Evaluation Licenses

 

Obtaining RMA Licenses

 

 

There are two methods of obtaining CSL RMA licenses:

 

 

  • Using the Cisco License Manager to Obtain RMA Licenses
  • Using the Licensing Portal to Obtain RMA Licenses

 

 

 

To obtain new or additional CSL licenses you need to have the following information:

 

 

•     The Product ID (PID)

 

•     The Serial Number (SN) from the device.

 

 

1) Using the Licensing Portal to Obtain RMA Licenses

 

Note:-   You must have a Cisco.com password to access some of the URLs in the following procedure.

 

 

Follow these steps to obtain additional licenses for Cisco Unity Express features:

 

 

Step 1

 

Go to the licensing portal at www.cisco.com/go/license and click the link for RMAs.

 

 

Step 2

 

Enter the unique device identifier (UDI) of the RMA device.

 

 

The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via software using the show license udi command in privileged Exec mode. The UDI has two main components: the product ID (PID) and the serial number (SN).

 

 

Step 3

 

Download the license file or receive the license file by e-mail.

 

 

Step 4

 

Repeat the appropriate steps above for each device you want to obtain a license.

 

 

Step 5

 

Copy the license file(s) to a FTP or TFTP server.

 

 

Obtaining Rehosting Licenses

 

 

There are two methods of obtaining CSL rehosting licenses:

 

 

•     Using the Cisco License Manager to Obtain RMA Licenses

 

 

•     Using the Licensing Portal to Obtain RMA Licenses

 

 

To obtain new or additional CSL licenses you need to have the following information:

 

 

•     The Product ID (PID)

 

 

•     The Serial Number (SN) from the device.

 

 

•     Device credentials

 

 

Using the Licensing Portal to Obtain Rehosting Licenses

Note:- You must have a Cisco.com password to access some of the URLs in the following procedure.

 

 

Follow these steps to obtain additional licenses for Cisco Unity Express features:

 

 

Step 1

 

Go to the licensing portal at www.cisco.com/go/license and click the link Upload a Rehost Ticket.

 

 

Step 2

 

Click the link labeled Look Up a License.

 

 

Step 3

 

Enter the unique device identifier (UDI) and credentials of the device, then click Continue.

 

 

The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via software using the show license udi command in privileged Exec mode. The UDI has two main components: the product ID (PID) and the serial number (SN).

 

 

Step 4

 

Enter the rehost ticket and click Continue.

 

 

Step 5

 

Verify that the rehost ticket covers the correct features and click Continue.

 

 

Step 6

 

Enter the required information for the owner of the license and click Continue.

 

 

Step 7

 

Review all of the license information and click Submit.

 

 

Step 8

 

Download the license file or receive the license file by e-mail.

 

 

Step 9

 

Repeat the appropriate steps above for each device you want to obtain a license.

 

 

Step 10

 

Copy the license file(s) to a FTP or TFTP server.

 

If you have not yet installed your license, continue with the Installation of license /Activating Evaluation Licenses

 

Related Information

 

https://supportforums.cisco.com/message/3162474#3162474

Installation of license /Activating Evaluation Licenses

Comments
bobliu001
Beginner

thank  you  ! 

this  article  help  me  understand  what  is  different  between  IVR session  and  IVR port